Company Overview:

BondiBoost offers a range of haircare products dedicated to the biology of healthier, stronger, and thicker hair. Each BondiBoost formula contains carefully selected essential oils and organic antioxidants that stay true to the original formulas developed on the shores of the iconic Bondi Beach.

https://bondiboost.com/

Job Summary:

This position is responsible for processing all orders and servicing the needs of all assigned accounts. The Sales Ops Specialist will act as a liaison for accounts and handle tasks in a timely manner.

Role Responsibilities:

· Check inventory with Demand Planner prior to processing orders.

· Create and/or approve Sales Orders in NetSuite.

· Invoice Sales Order in the appropriate account Portal.

· Assist accounts with inquiries regarding orders, shipments, and credits.

· Provide Email tracking information to accounts.

· Coordinate Return Authorizations.

· Dispute chargebacks and coordinates payment with finance team.

· Work daily with warehouse to process and resolve any shipping issues that may arise.

· Monitor out of stock items for all accounts, updating tracker weekly.

· Order Trend Tracking, presenting findings to Sales, Planning & Finance.

· Follow Sku level trends by account, highlighting findings with Demand Planner and Sales Director.

· Present Sales Director with SKU level forecasts to provide necessary inventory levels for Operations ahead of buy meetings and S+OP meetings.

· Liaison for communicating order prioritization with warehouse.

· Coordinate sampling and gratis allocations with Demand Planner & Sales Director.

· Act as account back-up for when another team member is out of the office.

· When needed, attend trade shows and/or meetings to promote relationships and sales with accounts.

Supervisory Responsibilities:

· This job has no supervisory responsibilities.

Competencies:

· INTERPERSONAL SKILLS – This role demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges.

· PRUDENCE – This position must demonstrate a willingness to see the perspective of others and an inherent respect for divergent opinions.

· COMPETENCE – The incumbent should demonstrate proficiency in their area of expertise.

· DECISION MAKING – This role will be required to display the ability to make good decisions and / or lead a sound decision-making process.

· INFLUENCING SKILLS – This Leader will have the ability to successfully inspire peers, subordinates, and managers.

Education / Certifications:

· Bachelor’s degree in business management, Supply Chain Management, or related field

Experience / Abilities:

· 3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the beauty/consumer products industry

· Computer skills required: NetSuite, Word, Excel, Outlook, PowerPoint

· Proven success in multi-channel marketing within B2C retail, beauty or consumer packaged goods company preferred.

· Hands on project management skills with the ability to develop and manage simultaneous projects, write campaign briefs and project plans.

· Results oriented and ability to anticipate needs, innovate and flourish in a fast-paced environment.

· Strong communication skills.

· Strong attention to detail while working in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Employee is regularly required to talk or hear.

· Employee frequently is required to stand, walk, use hands and arms to reach for items and / or materials.

· Employee is occasionally required to lift office products and supplies, up to 20 pounds.

Travel and Hours:

· This is a full-time salaried position

· Travel up to 10% of the time

· Legally able to work in the United States

Compensation:

· Competitive Base Salary

· Annual Performance Bonus

· Company Benefits Plan

EEO Statement:

It is Company policy to provide equal opportunity in employment, development and advancement for all qualified persons without regard to age (40 and over), ancestry, sex/gender (including gender identity, gender expression, pregnancy, childbirth and related medical conditions), color, marital status, registered domestic partner status, medical condition, genetic characteristics/information, national origin, physical or mental disability, race, religion (including religious dress and grooming practices), sexual orientation, military and veteran status, or any other classification protected by applicable law.

BondiBoost

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