About the Role

Reporting to the Senior Director of Client Services, the Regional Leader – Retail Specialty Team is responsible for leading regional execution across a national big-box and specialty retail environment. This role is pivotal in bringing client go-to-market strategies to life through strong field leadership, operational excellence, and performance-driven execution.

You will partner closely with field teams, retail partners, and client stakeholders to ensure best-in-class execution, consistent brand representation, and achievement of key performance indicators (KPIs). This is a hands-on leadership role with approximately 60% time in the field.

Key Responsibilities

Serve as the primary regional point of contact for assigned clients and field teams
Travel regularly within the region to support execution and performance
Build and maintain strong relationships with:
Field teams and Team Leads
Store leadership and regional retail managers
Client stakeholders
Translate client objectives into a clear regional execution plan that drives results
Ensure consistent execution of go-to-market strategies at or above expectations
Train, coach, and provide ongoing direction to a team of field Leads
Act as the primary contact for Independent Contractors servicing the region
Ensure timely and successful delivery of sales and merchandising programs
Hold teams accountable to the agreed Scope of Work and KPIs
Track performance metrics, identify risks and opportunities, and develop action plans
Conduct regular in-field evaluations to measure execution quality
Proactively escalate and resolve issues at the store level when possible
Support regional hiring, onboarding, and coverage planning
Manage conflict resolution, escalations, and urgent situations as needed (including occasional after-hours support)

Required Qualifications & ExperienceHard Skills

Post-secondary education, preferably in Business or a related field
3+ years of experience in account management, field leadership, or client services
Strong understanding of CPG and Canadian retail environments
Experience in in-store training and coaching
Knowledge of multiple retail channels: Mass, Grocery, Drug & Convenience
Proven ability to execute go-to-market strategies in the field
Strong leadership and people-management capabilities
Excellent client plan execution and performance management

Soft Skills

Highly organized with exceptional follow-through and attention to detail
Strong communication skills (verbal, written, and listening)
High level of integrity, accountability, and professionalism
Action-oriented and results-driven
Strong prioritization and time-management skills
Effective negotiation and conflict-resolution abilities
Proficient in Microsoft Excel
Bilingual (English/French) is an asset

Why Join Us?

Lead high-impact national retail programs
Work closely with major consumer brands
Enjoy autonomy with strong leadership support
Be part of a fast-paced, growth-driven organization

Our Commitment:

Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.

Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.

Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.

Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.

Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.

We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.

Brand Momentum

New Jobs

Regional Sales Operations Manager