About the Role
Reporting to the Senior Director of Client Services, the Regional Leader – Retail Specialty Team is responsible for leading regional execution across a national big-box and specialty retail environment. This role is pivotal in bringing client go-to-market strategies to life through strong field leadership, operational excellence, and performance-driven execution.
You will partner closely with field teams, retail partners, and client stakeholders to ensure best-in-class execution, consistent brand representation, and achievement of key performance indicators (KPIs). This is a hands-on leadership role with approximately 60% time in the field.
Key Responsibilities
- Serve as the primary regional point of contact for assigned clients and field teams
- Travel regularly within the region to support execution and performance
- Build and maintain strong relationships with:
- Field teams and Team Leads
- Store leadership and regional retail managers
- Client stakeholders
- Translate client objectives into a clear regional execution plan that drives results
- Ensure consistent execution of go-to-market strategies at or above expectations
- Train, coach, and provide ongoing direction to a team of field Leads
- Act as the primary contact for Independent Contractors servicing the region
- Ensure timely and successful delivery of sales and merchandising programs
- Hold teams accountable to the agreed Scope of Work and KPIs
- Track performance metrics, identify risks and opportunities, and develop action plans
- Conduct regular in-field evaluations to measure execution quality
- Proactively escalate and resolve issues at the store level when possible
- Support regional hiring, onboarding, and coverage planning
- Manage conflict resolution, escalations, and urgent situations as needed (including occasional after-hours support)
Required Qualifications & ExperienceHard Skills
- Post-secondary education, preferably in Business or a related field
- 3+ years of experience in account management, field leadership, or client services
- Strong understanding of CPG and Canadian retail environments
- Experience in in-store training and coaching
- Knowledge of multiple retail channels: Mass, Grocery, Drug & Convenience
- Proven ability to execute go-to-market strategies in the field
- Strong leadership and people-management capabilities
- Excellent client plan execution and performance management
Soft Skills
- Highly organized with exceptional follow-through and attention to detail
- Strong communication skills (verbal, written, and listening)
- High level of integrity, accountability, and professionalism
- Action-oriented and results-driven
- Strong prioritization and time-management skills
- Effective negotiation and conflict-resolution abilities
- Proficient in Microsoft Excel
- Bilingual (English/French) is an asset
Why Join Us?
- Lead high-impact national retail programs
- Work closely with major consumer brands
- Enjoy autonomy with strong leadership support
- Be part of a fast-paced, growth-driven organization
Our Commitment:
Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.
