Purpose:

Exciting opportunity to stand up Sales Operations and build a strong team to enable our sales force to operate efficiently through the integration of tools, analytics, and best practices. Sales Operations:the team that handles the non-selling tasks inherent in the sales process. Current structure: Sales Analysts, a Sales Coordinator and the Customer Experience division. This focus of this team includes generating leads, outlining sales territories, setting up incentive programs, managing sales analytics, and implementing enhanced metrics/scorecards to over-serve our key customers. The Sales Operations Manager, will be a player/coach, leading a team responsible for managing internal inventory allocations, collecting internal sales data, proactively analyzing critical trends, and presenting those trends to the sales organization with proposed directional changes. Opportunity to play a significant role in developing the sales reporting process by creating new tools, metrics, and methodologies that will improve our understanding of the business.

Job Summary:Manages operational processes meant to improve the efficiency of the sales force. General Sales Operations/Administration work is focused on sales analysis and reporting and includes: •Selecting, managing, and training sales staff on sales related systems, databases, and associated processes •Order processing and customer support including advising customers of product shortages, expected delivery dates, price changes, etc. •Organizing sales seminars and workshops for customers •Managing inventory of sales literature and brochures •Conducting competitor research and maintaining a library of competitor information •Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. As a manager, this key role will manage professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)

Accountable for the performance and results of a team within own discipline or function
Adapts departmental plans and priorities to address resource and operational challenges
Provides technical guidance to employees, colleagues and/or customers

Job Duties:Oversees existing applications related to sales force operations or automation. Develops quote to order processes meant to improve efficiency and increase customer satisfaction. Builds reports detailing pipelines, forecasts, efficiency, quota attainment, or other sales metrics. Assists in territory planning by analyzing territory potential. May assist with sales incentive program administration. Experience and Education:

Extensive knowledge of the field's concepts and principles
Performs sophisticated tasks and builds established processes to standardize the tools/processes of sales
Passionate about the development and implementation of established policies and procedures
Ability to lead through influence with input on departmental budgeting, strategic planning, and procedural change
Bachelor's Degree in business, or related field (MBA preferred)
Minimum of 6 years of experience
Prior experience leading a diverse team of professionals including leadership of various career levels

Competencies:

Self-starter who can develop and implement solutions with minimal instruction
Ability to identify and operate independently on projects
Thrives in a dynamic team environment, exhibiting ability to be flexible and a strong team player
Ability to build collaborative relationships and lead through influence

Education and Experience/Skills:The ideal candidate will possess a bachelor’s degree from a four-year college with a BA/BS in a business/economic/finance/engineering or relevant technical field (advanced degree preferred but not required) and five plus years of related experience. Highly developed business acumen and strategic agility required. Must be able to deal with ambiguity while creatively solving problems. This person must possess highly developed communication skills, including the ability to articulate a vision at all levels of the organization. Must possess expert level proficiency in MS Excel, Power BI and PowerPoint. The individual in this role must have the ability to analyze and interpret data from various sources and apply it to business needs at BMC. It is critical to have the ability to manage multiple projects simultaneously. BrassCraft Manufacturing Companyis a leading manufacturer and distributor of high-quality water and gas flow control products, plumbing service and repair parts, and drain cleaning and plumbing hand tools for the new construction and repair/remodel markets. Headquartered in Novi, Michigan, Brasscraft supports a wide array of channel partners including wholesalers, retailers and specialty dealers, who serve residential and commercial markets across the Americas. Brasscraft has set the plumbing standard for 75 years, with industry leading brands including BrassCraft®, Plumbshop®, and Cobra®.

Company: BrassCraft ManufacturingFull time

Hiring Range: $81,500.00 - $128,040.00

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Brasscraft (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Brasscraft is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

BrassCraft Manufacturing Co.

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Manager, Sales Operations