About us :

We’re building a next-gen beauty brand rooted in community, culture, and real conversations.

And this role? You’re the bridge between the brand and the people. This is a 3 month internship with opportunity to go Full-time if your goals are met.

Role Overview :

We’re looking for someone who lives at the intersection of people + execution.

Someone who can:

Turn DMs into relationships
And make sure both customers and operations run smoothly

This isn’t a typical role - you’ll directly shape how customers feel about us and how efficiently the business runs behind the scenes.

What you’ll do :

Manage customer conversations across DMs, WhatsApp, and email
Engage with the community (comments, replies, stories)
Managing shoots days at ground level and help the team
Handle orders, delays, and proactively update customers
Track inventory and flag restocking needs
Oversee packing, dispatch, and shipment tracking
Track order delivery personally via call
Coordinate with logistics and vendor partners
Maintain a daily log of customer feedback , track reviews and share insights
Support day-to-day operations and improve processes

What We’re Looking For :

Strong written communication (clear, friendly, fast)
High empathy + problem-solving mindset
Detail-oriented (nothing slips through)
Strong sense of ownership and responsibility
Comfortable multitasking in a fast-paced environment
Obsessed with Instagram / internet culture

Bonus :

Experience in D2C / beauty / community-led brands [not mandatory]
Familiarity with Google Sheets, Notion, or shipping tools
Understanding of customer experience + operations workflows

What You’ll Gain :

Work directly with founders
Real ownership from Day 1
Hands-on exposure to building a D2C brand from scratch

How to Apply : Apply on this job posting

If you think “I can turn every customer into a fan and make sure nothing breaks behind the scenes” you should apply.

BrewSkin

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