About Us

International Advisory Service, Ltd. (IAS) is a custom hardware manufacturer serving premium leather goods and accessory brands. We operate a factory in Asia and a U.S. office responsible for sales, logistics, finance, and domestic fulfillment.

Buckleguy.com is our e-commerce business supplying brass hardware, leather, and craft materials to customers ranging from individual makers to global brands.

We are a product-based business with real inventory, real margins, real vendors, and real operational complexity.

We are hiring a Business Operations Manager to own and improve how the business runs day-to-day.

Role Summary

This role owns the operating system of the business.

You will be responsible for inventory planning, KPI visibility, team performance oversight, and operational system improvement. Your job is to create clarity, improve systems, and reduce operational load on ownership.

This is not a marketing role.
This is not a strategic planning role.
This is not an HR policy role.

This is a hands-on, systems-driven business operations role inside a physical product company.

Core Responsibilities:

1. Inventory Planning & Replenishment (Initial Primary Priority)

Own bi-weekly vendor reorder process (100+ vendors)
Improve reorder points, safety stock logic, and lead time accuracy
Reduce stockouts and excess inventory
Analyze category sales, margins, and inventory health
Transition inventory planning off ownership’s plate

Product-based inventory experience is mandatory.

2. KPI & Business Reporting

Build and run weekly KPI dashboard
Track warehouse performance (throughput, accuracy, productivity)
Track inventory performance (turns, stockouts, fill rate)
Provide visibility into sales performance and category margins
Ensure month-end operational reporting is timely and clear

We want measurable clarity — not more meetings.

3. Warehouse & Customer Service Oversight

You will oversee department leaders to ensure:

Warehouse KPIs are tracked and enforced
Pull-to-quota standards are maintained
Customer Service response times and quality are measured
New apps are deployed and operationalized
Clear service standards are in place

You are not micromanaging. You are ensuring accountability.

4. Systems & Process Improvement

Improve NetSuite reporting and operational workflows
Deploy and optimize ecom and systems apps (we have many)
Simplify operational inefficiencies
Reduce app sprawl and redundant systems
Document and standardize core processes

No unnecessary complexity. Every change must improve performance.

5. Operational Accountability

Run weekly KPI meeting
Surface issues early
Contain day-to-day operational fires
Enforce deadlines across departments
Recommend performance actions when needed

You will report directly to ownership and oversee certain departments.

Required Experience:

5+ years in a product-based company
Hands-on inventory planning experience
ERP experience required (NetSuite strongly preferred)
Experience managing physical inventory and vendors
Experience building KPI dashboards and operational reporting
Comfortable working inside warehouse and operations environments
Financial literacy (margin awareness, cost analysis)

If you have only worked in services or software, this is not the role.

What Success Looks Like (3-6 Months)

Inventory planning fully owned and improved
Weekly KPI dashboard operational
Warehouse metrics clearly tracked and enforced
Zendesk live with defined standards
Fewer operational escalations to ownership
Increased clarity around margins, category performance, and operational health

Who This Role Is For

A systems-oriented operator
Someone comfortable making decisions
A problem-solver who simplifies, not complicates
A performance-driven manager who values clarity
Someone who prefers execution over excessive meetings

Who This Role Is Not For

Corporate strategists
HR-focused administrators
Marketing managers
Candidates without product-based inventory experience
Candidates uncomfortable with accountability

If you want to help run and improve a growing product-based business — and are ready to own performance — we want to hear from you.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Health insurance
Life insurance
Paid time off

Application Question(s):

Describe your direct experience managing inventory planning and reorder logic inside an ERP system:

What system did you use?
How did you determine reorder points or safety stock?
What improvements did you implement?

Which ERP systems have you used in a product-based company? Describe how you used it beyond basic order entry.
Have you built and owned a weekly KPI dashboard before? What metrics did you track and why?
Have you worked in a company that managed physical inventory and warehouse operations? If yes, describe the scale.
Describe a process you simplified that reduced complexity or saved time. What was the measurable impact?
Have you overseen department managers and enforced KPIs? Describe how you handled underperformance.
This role requires reducing meetings and increasing clarity. How do you ensure operational visibility without creating unnecessary reporting overhead?

Work Location: In person

Buckleguy.com, LLC

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