About Us
International Advisory Service, Ltd. (IAS) is a custom hardware manufacturer serving premium leather goods and accessory brands. We operate a factory in Asia and a U.S. office responsible for sales, logistics, finance, and domestic fulfillment.
Buckleguy.com is our e-commerce business supplying brass hardware, leather, and craft materials to customers ranging from individual makers to global brands.
We are a product-based business with real inventory, real margins, real vendors, and real operational complexity.
We are hiring a Business Operations Manager to own and improve how the business runs day-to-day.
Role Summary
This role owns the operating system of the business.
You will be responsible for inventory planning, KPI visibility, team performance oversight, and operational system improvement. Your job is to create clarity, improve systems, and reduce operational load on ownership.
This is not a marketing role.
This is not a strategic planning role.
This is not an HR policy role.
This is a hands-on, systems-driven business operations role inside a physical product company.
Core Responsibilities:
1. Inventory Planning & Replenishment (Initial Primary Priority)
- Own bi-weekly vendor reorder process (100+ vendors)
- Improve reorder points, safety stock logic, and lead time accuracy
- Reduce stockouts and excess inventory
- Analyze category sales, margins, and inventory health
- Transition inventory planning off ownership’s plate
Product-based inventory experience is mandatory.
2. KPI & Business Reporting
- Build and run weekly KPI dashboard
- Track warehouse performance (throughput, accuracy, productivity)
- Track inventory performance (turns, stockouts, fill rate)
- Provide visibility into sales performance and category margins
- Ensure month-end operational reporting is timely and clear
We want measurable clarity — not more meetings.
3. Warehouse & Customer Service Oversight
You will oversee department leaders to ensure:
- Warehouse KPIs are tracked and enforced
- Pull-to-quota standards are maintained
- Customer Service response times and quality are measured
- New apps are deployed and operationalized
- Clear service standards are in place
You are not micromanaging. You are ensuring accountability.
4. Systems & Process Improvement
- Improve NetSuite reporting and operational workflows
- Deploy and optimize ecom and systems apps (we have many)
- Simplify operational inefficiencies
- Reduce app sprawl and redundant systems
- Document and standardize core processes
No unnecessary complexity. Every change must improve performance.
5. Operational Accountability
- Run weekly KPI meeting
- Surface issues early
- Contain day-to-day operational fires
- Enforce deadlines across departments
- Recommend performance actions when needed
You will report directly to ownership and oversee certain departments.
Required Experience:
- 5+ years in a product-based company
- Hands-on inventory planning experience
- ERP experience required (NetSuite strongly preferred)
- Experience managing physical inventory and vendors
- Experience building KPI dashboards and operational reporting
- Comfortable working inside warehouse and operations environments
- Financial literacy (margin awareness, cost analysis)
If you have only worked in services or software, this is not the role.
What Success Looks Like (3-6 Months)
- Inventory planning fully owned and improved
- Weekly KPI dashboard operational
- Warehouse metrics clearly tracked and enforced
- Zendesk live with defined standards
- Fewer operational escalations to ownership
- Increased clarity around margins, category performance, and operational health
Who This Role Is For
- A systems-oriented operator
- Someone comfortable making decisions
- A problem-solver who simplifies, not complicates
- A performance-driven manager who values clarity
- Someone who prefers execution over excessive meetings
Who This Role Is Not For
- Corporate strategists
- HR-focused administrators
- Marketing managers
- Candidates without product-based inventory experience
- Candidates uncomfortable with accountability
If you want to help run and improve a growing product-based business — and are ready to own performance — we want to hear from you.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Describe your direct experience managing inventory planning and reorder logic inside an ERP system:
What system did you use?
How did you determine reorder points or safety stock?
What improvements did you implement?
- Which ERP systems have you used in a product-based company? Describe how you used it beyond basic order entry.
- Have you built and owned a weekly KPI dashboard before? What metrics did you track and why?
- Have you worked in a company that managed physical inventory and warehouse operations? If yes, describe the scale.
- Describe a process you simplified that reduced complexity or saved time. What was the measurable impact?
- Have you overseen department managers and enforced KPIs? Describe how you handled underperformance.
- This role requires reducing meetings and increasing clarity. How do you ensure operational visibility without creating unnecessary reporting overhead?
Work Location: In person
