Associate, Sales Operations

The Canadian Chamber of Commerce is Canada’s largest and most activated business network — representing over 400 chambers of commerce and boards of trade and more than 200,000 businesses of all sizes, from all sectors of the economy and from every part of the country — to create the conditions for our collective success. Our vision is to build a Canada of thriving business opportunity, a strong economy and a better life for all. Our mission is to drive change, partner broadly and be the undisputed champion and catalyst for the future of business success. We do this through policy and advocacy, our Canadian Chamber Network and our suite of essential business services.

From working with government on economy-friendly policy to providing services that inform commerce and enable trade, we give each of our members more of what they need to succeed: insight into markets, competitors and trends, influence over the decisions and policies that drive business success and impact on business and economic performance.

Our team will drive our transformation and expansion as part of Chamber 2025

We are entering an exciting period of transformation and expansion to meet the changing needs of our members.

Our transformation will take us from being the voice of Canadian business as a federal lobby organization to also becoming the undisputed champion and catalyst for the future of business success. Through our Chamber 2025 Strategic Plan, we will give each of our members more of what they need to succeed:

Insight into markets, competitors and trends
Influence over the decisions and policies that drive business success
Impact on business and economic performance

Starting in 2022, we will be launching whole new divisions and offerings to serve businesses of all sizes and sectors across our Canadian Chamber Network. This includes:

Best-in-class data and insights
Tailor-made solutions for SMEs, including training and consulting services
Enhanced membership benefits
Expanded B2B networking opportunities
International growth boosters

That is why we want to recruit top talent who understand today’s business realities and have an entrepreneurial mindset that can support our business building goals as well as emerging business needs and opportunities. One of our core goals is to increase our value to the Canadian Chamber Network, our business and association members and other stakeholders and to build new relevance to emerging and entrepreneurial sectors. As a result, this role will have a strong working relationship with our Member Relations team as well as other colleagues across the organization on the delivery of new integrated initiatives.

What We Offer

Advancement Opportunities
Salary range: $50,000 - $55,000
Comprehensive Benefit Package covered by the Chamber at no cost to employees
Competitive vacation
A defined pension plan starting after one (1) year of service
Compressed-work week during the summer
Hybrid work environment

Term and Location

This role is full-time permanent and is based in Ottawa.

Summary of the Role and Opportunity

Reporting to the Director, Events & Sales Operations, the Associate, Sales operations will support and assist in managing our customer relationship management platform (Microsoft Dynamics 365), providing on-boarding support to new membership and managing our ICC Canada Arbitration Committee.

The Associate, Sales Operations will be responsible for the day-to-day operations of our CRM database, which includes managing our Power Users Group, training staff, streamlining processes and data cleanliness. The candidate will work closely with the Membership Relationship team to welcome new members to the Canadian Chamber of Commerce and with current membership support. Onboarding new members would include working with the members to collect information and work with internal teams to promote the new member. The candidate will also manage our ICC Canada Arbitration Committee. The candidate will work with members to update profiles, manage membership dues, and work closely with the Committee chair. The candidate must be able to multi-task while ensuring to manage task and timelines.

Core Duties and Responsibilities

CRM Management

Working with the Director, Events and Sales Operations on strategic plans to improve functionality and streamline processes
Provide training to all staff either in-person or record sessions
Manage the Power Users Group
Responsible for data cleanliness
Provide help desk support to all staff

Onboarding New Members
- Work with new members to ensure the membership onboarding forms are complete and returned,
- Send new members an onboarding welcome package,
- Ensuring all new member’s accounts are updated in CRM which includes company information and contacts,
- Work with Communications to promote new member in newsletters/social media
Administration of the ICC Arbitration Committee
- Fielding inquiries from current and/or new members,
- Processing current and/or new memberships,
- Managing membership profiles in CRM and website,
- Coordinate bi-yearly newsletter,
- Administrative help with Annual General Meeting
Sales Operation Support
- Supporting the Membership Relations team with invoicing through CRM (new and renewals),
- Management of the membership email box,
- Updating/assigning leads to Membership Relations team
- Manage sponsorship tracking, which includes coordinating recognition opportunities, providing prompt and accurate responses from sponsors and partners, tracking and reporting, scheduling webinars and video recordings with both sponsors and Canadian Chamber staff.

Knowledge, Skills and Experience

Minimum one (1) year of directly related experience.
Advanced knowledge of MS Office in a Windows environment.
Entry level knowledge of CRM (Microsoft Dynamics 365) is essential. System Administration is considered an asset.
Highly motivated, outgoing, team player approach is essential.
Strong customer facing focus.
Possess an entrepreneurial spirit.
A professional who is highly motivated and positive with a desire to learn and grow.
Interest in and knowledge of Canadian business and public policy issues.
Ability to operate in a fast-paced work environment on multiple concurrent projects, while meeting deadlines and results expectations.
Strong strategic planning and project management capabilities.
Excellent facility in written and oral expression to contribute to and/or lead projects and prepare analysis and comprehensive reports, plans and presentations.
Strong analytical thinking with the ability to identify issues and recommend alternative courses of action.
Excellent organizational skills and attention to detail.
Ability to work independently and to know when to consult with colleagues and leader for input and direction.
Ability to work with others as part of a team and to actively seek and leverage teammates’

strengths.

Ability to work in English and in French is preferred.

TheCanadianChamberofCommerceiscommittedtoprovidingabarrier-freeworkenvironmentin concertwiththeAccessibilityforOntarianswithDisabilitiesActandtheOntarioHumanRightsCode. Assuch,wewillmakeaccommodationsavailabletoapplicantswithdisabilitiesuponrequestduring the recruitment process.

Our goal is to be a diverse workforce that is representative, at all job levels, of all segments of society. We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce and we are committed to building a team that represents a variety of backgrounds, perspectives and skills, where equal employment opportunities are available to all applicants and teammates. All aspects of employment including the decision to hire will be based on merit, competence, performance and business needs.

Canadian CHAMBER OF COMMERCE

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Associate, Sales Operations