We are a growing NDIS organisation offering an exciting opportunity for someone who wants to grow with the business, demonstrate leadership, and make a real impact within a small, supportive team.

This role is ideal for a proactive professional who enjoys bringing new ideas, developing business plans, leading teams, and driving organisational success. You will be supported by leadership that values initiative, innovation, and decision-making that benefits the organisation and the community we serve.

We are seeking an experienced NDIS Business Operations & Growth Lead to drive operational excellence, ensure NDIS compliance, and support sustainable business growth.

This is a senior, hands-on role suited to someone who understands NDIS systems, compliance, marketing, and business strategy, and can translate this knowledge into efficient operations and measurable growth.

Key Responsibilities

Business Operations

Strengthen day-to-day operational systems and workflows
Improve participant onboarding, service agreements, and service delivery processes
Support workforce planning, rostering efficiency, and operational sustainability
Lead and support a small team with a collaborative and solutions-focused approach

Growth, Innovation & Client Enrolment

Develop creative ideas and strategies to attract and enrol new NDIS participants
Identify opportunities to increase referrals and strengthen market presence
Contribute innovative business ideas that support growth and long-term sustainability

Growth & Strategy

Identify opportunities for service expansion and business growth
Support the development of new NDIS supports and programs
Analyse operational and financial performance to inform decision-making
Contribute to business planning and strategic growth initiatives

Compliance, Financial & NDIS Claims

Ensure all work is NDIS compliant and aligned with Practice Standards
Ensure correct application of NDIS pricing arrangements
Work closely with accounts team to support billing, claims, and reconciliation processes
Improve financial efficiency and reduce operational and compliance risks

Stakeholder Engagement

Build strong relationships with Support Coordinators, Plan Managers, NDIA, and partners
Work closely with internal teams to ensure high-quality, participant-centred services
Support culturally safe and inclusive service delivery, including CALD communities

Essential Criteria

Valid NDIS Worker Screening Check
Proven experience working with an NDIS provider or within the disability sector
Strong knowledge of NDIS business planning, marketing, compliance, audits, and pricing arrangements
Experience in business operations, service management, or quality systems
Excellent organisational, analytical, and problem-solving skills
Strong written and verbal communication skills
Ability to work independently, lead operational improvements, and support a small team

Why Join Us

Opportunity to grow into a leadership role within a growing organisation
Supportive team culture that values ideas and initiative
Real influence over business decisions and growth direction
Purpose-driven work making a genuine impact in the NDIS sector

Job Types: Full-time, Permanent

Pay: $90,000.00 – $150,000.00 per year

Benefits:

Work from home

Work Location: Hybrid remote in Glenroy VIC 3046

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NDIS Business Operations & Growth Lead