Job Title: Sales Operations Manager

Employment Status: Salary, Exempt

Type: Full Time

Location: Salt Lake City, UT – Onsite

Company Profile

Carterra is a fast-growing life science bio-technology company located in Salt Lake City, Utah. The Carterra name is based on two core concepts; Cartography (mapping) and terra (worlds), literally meaning “mapping worlds”. This represents the Company’s exciting new high-speed, high-resolution label-free biosensor technology, which is being used by leading pharmaceutical and biotechnology companies to thoroughly explore new worlds in biotherapeutic drug discovery that were previously impossible to investigate. Our products allow researchers to identify potential targets early in the drug discovery process where risks and costs can be significantly mitigated.

Job Summary

The Sales Operations Manager reports to the Chief of Staff and is responsible for managing the day-to-day operations of our global commercial organization as well as creating and refining current business processes to drive efficiency and quality. This role interfaces with Carterra’s customers as well as every functional group in the company, and these other groups are also your customers.

You will work closely with the CCO on a broad variety of strategic and tactical initiatives, including:

Manage order entry, order processing, and logistics of shipping Carterra’s instruments to global customers; interface with Manufacturing, Accounting, and Commercial teams on shipment timing and priority, documentation requirements, and delivery coordination
Manage third-party installation and logistics vendors (white glove uncrating contracts and relationships)
Manage service contract renewals for the global customer base
Create and refine coordinated processes that meet the needs of functional leaders in Marketing, Accounting, Commercial, Manufacturing, and Quality, with focus on maximizing efficiency and output
Resolve escalated customer requests/issues
Additional strategic and tactical initiatives that support the commercial operation, including but not limited to:
Territory and expense management
Sales forecasting
Sales reporting, metrics, analysis, and commissions
Salesforce administration and analytics
Supporting Sales meeting planning and execution
Product marketing support, e.g. lead tracking, Salesforce metrics
Additional responsibilities as needed
Drive operational excellence, communication, efficiency, and cross-functional alignment across the commercial organization.

Required Skills/Abilities:

A professional presentation and demeanor that invites a collaborative and productive work exchange with colleagues
Extraordinary attention to detail
Excellent written and oral communication skills
Demonstrated ability to execute a high volume of requests with precision and efficiency
Energetic, self-starter, and results-oriented
Basic mathematics: addition; multiplication; calculation of discount percentages, year-over-year growth rates, profit margins
Ability to interface with customers, field applications scientists, service engineers, sales executives, operations staff, and management
Strong time management and organizational skills
Team player with proven ability to contribute to a multi-disciplinary team environment

Education and/or Experience:

BS/BA degree or 5+ years of business experience in a sales operations role or Sales/Marketing role; any experience in a life science or biotech company will be additive
Proficient in MS Outlook, Word, Excel, Visio
5+ years using Salesforce; Salesforce administrator level skills preferred
Experience with Tableau and Acumatica preferred
Demonstrated experience establishing and improving processes related to commercial operations
Small company experience preferred, including a willingness to engage in both high-impact/high-visibility initiatives as well as administrative tasks
Must be legally authorized to work in the United States

Physical Requirements:

Ability to sit at a computer
Ability to perform repetitive keyboard/mouse movements
Ability to lift up to 30 lbs.

Carterra is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Carterra

New Jobs

Sales Operations Manager