Cepton (Nasdaq: CPTN), a leading intelligent lidar solution provider, is seeking a Sales Operations Analyst to join our team. This role will work cross-functionally with many of our internal teams, such as Manufacturing, Purchasing, Finance, and Business Development, to develop the best sales operations. This entry-level position is ideal for individuals seeking an opportunity to gain experience in sales operations. We provide training and support to help you grow in your role and develop essential skills for a successful career in sales operations!

Here at Cepton, we use technology to make some difficult problems become easy and some impossible tasks become feasible. We value one's ability to learn higher than the knowledge one has acquired in the past. We like people who strive to solve a problem in new and creative ways instead of seeking conventional wisdom, we enjoy solving hard problems together. As we are at the cutting edge of technological advancement, join us if you are willing to work with like-minded people to face the challenges posed by the new era of technology together.

What You Will Do:

Sales Order Management:
Receive, review, and process sales orders from the sales team, ensuring accuracy and compliance with company policies.
Coordinate with various departments (production, logistics, finance) to ensure timely order fulfillment and delivery to customers.
Monitor order status and proactively communicate updates to the sales team and customers.
Provide customers with tracking information and updates to ensure transparency and satisfaction.
Return Merchandise Authorization (RMA) Processing:
Work closely with the technical support team to facilitate replacements or repairs.
Handle RMA requests from customers, addressing inquiries and guiding them through the RMA process.
Work with our internal teams to evaluate returned products for quality and compliance with RMA policies.
R&D/Non-inventory room management:
Restock returned electronic components from vendors to the R&D/Non-inventory room.
Updating Non-inventory count and maintaining its records to share with purchasing/procurement team.
Reporting discrepancies in non-inventory items, such as the low inventory at the last count.
Support the R&D team and manufacturing team requests for stock-out and stock-in items.

Who You Are:

A bachelor’s degree in Business Administration, Business Analytics, or a related field. 0-1 Years of experience in Sales Operations is a plus.
Basic analytical and problem-solving abilities to assist in data analysis and report generation.
Familiar with standard office software (e.g., Microsoft Excel, Word, and PowerPoint) for data entry, analysis, and reporting.
Strong organizational skills to manage and prioritize multiple tasks effectively.
Keen attention to detail to ensure accurate and error-free data processing.
A good and reliable team player with strong communication skills. Self-motivated, continually striving for excellence, and can thrive under pressure.

A Little Bit More About You:

Exposure to Customer Relationship Management (CRM) systems or related software. The NetSuite experience is a plus.
Basic proficiency in Microsoft Excel, including formulae, charts, and pivot tables.
Demonstrated ability to approach challenges with a problem-solving mindset.
Willingness to learn and adapt to new tools, processes, and technologies.
A customer-centric mindset with a commitment to providing excellent service. Customer-facing experience is a plus!

What We Will Offer:

The competitive compensation package, including stock options.
Comprehensive employee benefits program, including medical, dental, vision & more.
Paid holidays and time off.
Performance-based Spot Bonus.
401K & Flexible Spending Accounts.

Location:

Cepton’s headquarters in San Jose, CA.
Some local on-site visits to key customers.
Travel to regional customer sites and support trade shows & conferences as needed.

Cepton is committed to fair and equitable compensation practices.

The pay range for this role is $60,000 to $65,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include an annual performance bonus, stock, benefits, and/or other applicable incentive compensation plans.

Cepton Technologies is an Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.

About Cepton Technologies (www.cepton.com):

Cepton (Nasdaq: CPTN) is a Silicon Valley innovator of lidar-based solutions for automotive (ADAS/AV), smart cities, smart spaces, and smart industrial applications. With its patented Micro Motion Technology (MMT®), Cepton aims to take lidar mainstream and achieve its vision of safe and autonomous transportation for everyone.

Founded in 2016 and led by industry veterans with decades of collective experience across a wide range of advanced lidar and imaging technologies, Cepton is focused on the mass-market commercialization of high-performance, high-quality lidar solutions. Cepton is headquartered in San Jose, CA, and has a center of excellence facility in Troy, MI to provide local support to the OEM and Tier 1-studded Metro Detroit area.

Cepton Technologies

New Jobs

Sales Operations Analyst