Chaos is the world’s largest 3D visualization software company, and for over 20 years has empowered artists, designers, and architects to visualize anything they can imagine. Chaos offers intuitive and powerful workflows for creatives across the entire design spectrum, including architecture, engineering, construction, product design, manufacturing, and media and entertainment. Research and development at Chaos is leading the way towards a truly comprehensive end-to-end visualization ecosystem to meet the evolving needs of existing and new customers. In 2022 Chaos merged with Enscape and acquired Cylindo. For more information, visit chaos.com, enscape3d.com, and cylindo.com

Sales Operations Specialist

*** The position is based in the USA (remote). Applicants must have work/residence permit for the respective location.***

Main Objectives:

Operational excellence in sales and order processing
Best-in-class sales operational support delivered to sales reps, sales managers, partners, and customers
Cross-functional collaboration with other departments

Main Responsibilities:

Handle Sales Operations requests promptly and with high-quality standards through Zendesk, addressing inquiries from the Sales team, partners, and customers. Rarely support via phone is required.
Maintain an in-depth understanding of sales policies, processes, Chaos products, pricing lists, and relevant systems/tools, ensuring adherence and holding others accountable.
Develop expertise in existing Sales Operations processes department-wide and cross-train colleagues.
Support the entire team and company in all matters and projects with Sales Operations knowledge as required
Collaborate with other departments to enable necessary workflows and achieve team goals.
Continuously identify and implement process improvements and research best practices.
Assist in onboarding and training new colleagues when required.
Actively contribute to building a strong company culture and brand by embodying and promoting the company's values both internally and externally.

Main Requirements:

Experience in order processing, billing, customer service or a similar customer-oriented role
Proficiency in English with excellent communication and interpersonal skills.
Strong organizational skills, ability to conduct research and delve into details, and ability to problem-solve effectively.
Team player who embraces and promotes the company culture.
Proactive mindset with a focus on continuous improvement and learning.

Advantages:

Prior experience using Salesforce, Zuora, and Zendesk
Experience in Sales or another operational role.
Previous experience working with reporting and data.
Additional languages

Why Chaos?

Working for a globally recognized 3D software company for its cutting edge products and honored with Emmy® and Academy Awards® for its contributions to television and film
Working alongside talented people in an international and diverse environment which fosters learning and knowledge-sharing
Competitive remuneration package
401k Plan with Nationwide
Medical, Dental and Vision Insurance
Employer paid life, short term and long term disability insurance
15 paid holidays
25 vacation days per year
10 days paid sick leave per year
Parental Leave Policy (6 weeks of employer paid time off)

We welcome people who value teamwork, stick to their agreements, and are curious to explore new ways to achieve mastery.

If you think your profile is a good match for this exciting role at Chaos, just send us your resume!

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Only short-listed candidates will be contacted.

Confidentiality of all applications is assured.

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Sales Operations Specialist