Job Description for Business Operations Associate

Chess Gaja, founded by GrandMaster Priyadharshan Kannappan, is a global online chess academy with students from 20+ countries. We are looking for a detail-oriented and proactive individual to join our team as a Business Operations Associate. This is a hybrid role, and we are specifically seeking candidates based in Madurai.

This is a full-time, entry-level position designed for freshers or those with prior internship or project experience. You’ll work at the intersection of customer experience, coach coordination, internal systems, and business process optimization—helping Chess Gaja run smoothly behind the scenes.

Shift Details

Work Timing: 2:00 PM to 11:00 PM (To be confirmed after the probation period)
Work Days: Wednesday to Monday (Tuesday is the weekly off; final schedule will be decided post-probation)
Work Location: Hybrid (Madurai-based candidates only)
Probation Period: 3 months (regular working hours during this time)
Job Type: Full-time
Salary Range: ₹16,000 to ₹18,000

(Includes a yearly retention bonus as part of the compensation)

What We Are Looking For

Self-driven individuals who can take ownership and solve problems
Strong attention to detail with a structured approach to tasks
A willingness to learn business tools and backend systems
A team player who can work with coaches, customer support, and leadership
Good written and spoken English communication skills
Basic understanding of customer-centric thinking and service delivery

Key Responsibilities

Coordinate class scheduling and rescheduling across multiple time zones
Liaise with coaches for session planning, availability, and follow-ups
Monitor student learning progress via our LMS and internal trackers
Help onboard new students and ensure a smooth transition into classes
Track and maintain operational data: student status, session attendance, coach allocation
Update backend systems such as CRM, LMS, and internal dashboards
Assist in quality assurance of student learning experience and operational flow
Identify bottlenecks or inefficiencies and recommend improvements to leadership
Collaborate closely with customer service and content teams for cross-functional alignment

You Have

Strong organizational and time management skills
Confidence in using tools like Google Sheets, Trello, CRMs, and project trackers
Discipline to work independently in a hybrid setup
A proactive mindset and willingness to take initiative
Comfort with tech and eagerness to learn new platforms
Clear communication and documentation skills

We Can Train You On:

Internal workflows and student-coach coordination tools
CRM, Trello, and our Learning Management System (LMS)
Process automation, documentation, and internal dashboards
Basic understanding of the chess education business model

If you’re looking to kickstart your career at a mission-driven company that values education and student growth, we’d love to have you on our team!

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

Paid sick time
Work from home

Schedule:

Evening shift
Morning shift
Weekend availability

Application Question(s):

Can you bring your own device? (Laptop and Mobile Phone)
Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps?
The shift timing is expected to start at 2PM from Wednesday to Monday (Tuesday is weekly day off), Is that fine with you?
Do you currently live in Madurai, and are you able to visit our registered office in the city whenever required (for meetings, training, or coordination)?

This is a hybrid role, and occasional in-person presence at our Madurai office is expected.

Education:

Bachelor's (Required)

Work Location: Remote

Expected Start Date: 01/05/2025

Chess Gaja

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Business Operations Associate