The Senior Manager for Sales Operations & Supply Chain will contribute to Chillhouse’s vision of excellence by supporting retailers and distributors in delivering excellent customer service to our business partners. We are seeking an experienced and highly motivated individual with management experience to work collaboratively with all cross functional teams. This role is responsible for managing supply chain orders as well as end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. The ideal candidate will have a strong background in order management, supply chain operations, and team leadership.

Responsibilities

Manage and track all supply chain orders of new inventory from manufactures to warehouse delivery
Ensure seamless order processing and fulfillment
Oversee the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness for EDI orders
Develop and implement order management processes and best practices to improve efficiency and customer experience
Collaborate with cross-functional teams including Sales, Finance, and Supply Chain to optimize order workflows
Liaise with transport carrier on issues relating to deliveries, returns/rejections. Issue return authorization when necessary
Monitor order processing metrics, analyze trends, and drive continuous improvement initiatives
Ensure compliance with company policies, industry regulations, and customer requirements
Address and resolve escalations related to order discrepancies, delays, and fulfillment issues
Utilize order management systems (OMS) and enterprise resource planning (ERP) tools to enhance operational efficiency
Participate in customer meetings & communication to customers where appropriate
Provide post shipment support and be responsible for shortages, overages, and other claims investigations
Coach, mentor, and develop the order management team to foster professional growth and high performance

Qualifications & Experience

Bachelor’s degree required
This role requires 2 days per week in the Long Island office (Great Neck area) and 1-2 Days per week in NYC office. Fridays are a work from home day.
7+ years of experience in order management, supply chain, or a related field, with at least 3 years in a leadership role
Experience with EDI orders a plus
SAP SD Module knowledge a plus but not required
Relevant experience with Customer Relationship management
Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint, and Outlook
Must demonstrate a high level of attention to detail and accuracy
Maintains a high level of productivity and self-direction with a strong sense of urgency and accountability
Has a keen sense of self-awareness
Has a passion for learning new skills every day
Excellent written, oral and listening skills. Clear, concise communication style
Has the ability to use critical thinking skills and analyze existing information to generate ideas for improvement, takes advantage of opportunities, suggests innovation
Excellent organizational and follow-through skills, problem solver with a solutions-oriented mindset
Time management skills to prioritize workload and multiple deadlines
Exhibit high degree of professionalism while dealing with internal colleagues as well as external customers
Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization
Ability to work under pressure and cope with tight deadlines yet remain approachable
Ability to be flexible within the role

We offer a competitive benefits package!

(*Eligibility may vary.)

401(k) Savings Plan
Premium Medical Insurance Coverage
Year-end Bonus Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Summer Fridays
Relocation Support for New Hires*
License/Certification Reimbursements*
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program)*
Vehicle Perks*

Qualification(s):

Education(s):

Bachelor of Arts (B.A) (Required)

Work Experience:

Experience Range IV: 8 - 13 years of relevant experience or industry exposure in a related field

Skill(s):

EDI System, People Management, SAP Sales and Distribution (SD), Self-Management

Language(s):

English

The anticipated compensation range is 91,000.00 - 149,000.00 USD Annual

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Job Type: Full-time

Pay: $91,000.00 - $149,000.00 per year

Benefits:

401(k)
Employee assistance program
Health insurance
Paid time off
Professional development assistance
Relocation assistance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

Will you be able to reliably commute to the New York City area for this job? This is a requirement.

Education:

Bachelor's (Required)

Language:

English (Required)

Ability to Commute:

Great Neck, NY 11020 (Required)

Ability to Relocate:

Great Neck, NY 11020: Relocate before starting work (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Chillhouse

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Senior Manager for Sales Operations & Supply Chain