The Senior Manager for Sales Operations & Supply Chain will contribute to Chillhouse’s vision of excellence by supporting retailers and distributors in delivering excellent customer service to our business partners. We are seeking an experienced and highly motivated individual with management experience to work collaboratively with all cross functional teams. This role is responsible for managing supply chain orders as well as end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. The ideal candidate will have a strong background in order management, supply chain operations, and team leadership.
Responsibilities
- Manage and track all supply chain orders of new inventory from manufactures to warehouse delivery
- Ensure seamless order processing and fulfillment
- Oversee the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness for EDI orders
- Develop and implement order management processes and best practices to improve efficiency and customer experience
- Collaborate with cross-functional teams including Sales, Finance, and Supply Chain to optimize order workflows
- Liaise with transport carrier on issues relating to deliveries, returns/rejections. Issue return authorization when necessary
- Monitor order processing metrics, analyze trends, and drive continuous improvement initiatives
- Ensure compliance with company policies, industry regulations, and customer requirements
- Address and resolve escalations related to order discrepancies, delays, and fulfillment issues
- Utilize order management systems (OMS) and enterprise resource planning (ERP) tools to enhance operational efficiency
- Participate in customer meetings & communication to customers where appropriate
- Provide post shipment support and be responsible for shortages, overages, and other claims investigations
- Coach, mentor, and develop the order management team to foster professional growth and high performance
Qualifications & Experience
- Bachelor’s degree required
- This role requires 2 days per week in the Long Island office (Great Neck area) and 1-2 Days per week in NYC office. Fridays are a work from home day.
- 7+ years of experience in order management, supply chain, or a related field, with at least 3 years in a leadership role
- Experience with EDI orders a plus
- SAP SD Module knowledge a plus but not required
- Relevant experience with Customer Relationship management
- Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint, and Outlook
- Must demonstrate a high level of attention to detail and accuracy
- Maintains a high level of productivity and self-direction with a strong sense of urgency and accountability
- Has a keen sense of self-awareness
- Has a passion for learning new skills every day
- Excellent written, oral and listening skills. Clear, concise communication style
- Has the ability to use critical thinking skills and analyze existing information to generate ideas for improvement, takes advantage of opportunities, suggests innovation
- Excellent organizational and follow-through skills, problem solver with a solutions-oriented mindset
- Time management skills to prioritize workload and multiple deadlines
- Exhibit high degree of professionalism while dealing with internal colleagues as well as external customers
- Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization
- Ability to work under pressure and cope with tight deadlines yet remain approachable
- Ability to be flexible within the role
We offer a competitive benefits package!
(*Eligibility may vary.)
- 401(k) Savings Plan
- Premium Medical Insurance Coverage
- Year-end Bonus Plan
- Paid Time Off (PTO) based on seniority
- Paid Holidays
- Summer Fridays
- Relocation Support for New Hires*
- License/Certification Reimbursements*
- Corporate Employee Discounts
- Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
- Commuter Support (Shuttle Bus Program)*
- Vehicle Perks*
Qualification(s):
Education(s):
Bachelor of Arts (B.A) (Required)
Work Experience:
Experience Range IV: 8 - 13 years of relevant experience or industry exposure in a related field
Skill(s):
EDI System, People Management, SAP Sales and Distribution (SD), Self-Management
Language(s):
English
The anticipated compensation range is 91,000.00 - 149,000.00 USD Annual
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Job Type: Full-time
Pay: $91,000.00 - $149,000.00 per year
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Will you be able to reliably commute to the New York City area for this job? This is a requirement.
Education:
Language:
Ability to Commute:
- Great Neck, NY 11020 (Required)
Ability to Relocate:
- Great Neck, NY 11020: Relocate before starting work (Preferred)
Willingness to travel:
Work Location: In person
