CIMON is looking for a Sales Operations Associate to keep our sales engine running smoothly as we scale. This is a hands-on role where you’ll support the sales team across quoting, order management, invoicing, customer communication, and CRM operations — and play a key role in building AI-powered workflows that make all of it faster and smarter.

You’ll be the operational backbone of a lean, fast-moving sales organization serving customers across the Americas. But we’re not looking for someone who just keeps the lights on. We want someone who sees a repetitive process and immediately thinks about how to automate it. Full training is provided — what matters most is that you’re organized, accountable, and excited about using AI and automation to work better.

This is an early-career opportunity with real room to grow. You won’t be stuck in a back office — you’ll have direct exposure to how a high-growth B2B company operates from end to end, and you’ll help shape how we use AI tools and agents to scale operations without scaling headcount.

What You’ll Do

Prepare and process customer quotes and proposals in coordination with Sales Engineers and Regional Sales Managers
Manage order entry, tracking, and fulfillment updates from receipt through delivery
Generate and reconcile invoices in QuickBooks; follow up on outstanding payments
Liaise with finance on credit holds, payment status, and invoice questions
Maintain accurate customer records, deal activity, and deal stages in HubSpot CRM
Perform regular CRM data cleanup and hygiene to keep the pipeline reliable
Pull and format basic reports and pipeline summaries for leadership
Help compile and format weekly, monthly, and quarterly reports for Korea HQ
Serve as a primary point of contact for inbound customer inquiries related to orders, pricing, and shipping status
Draft routine customer-facing emails on behalf of the sales team; manage shared inboxes and route inquiries to the right person
Coordinate with logistics, packaging, and operations to ensure on-time delivery
Serve as a point of contact for vendors, suppliers, and other external parties
Help coordinate trade show logistics and lead follow-up afterward
Track deal registrations and partner documentation in HubSpot
Assist with onboarding documentation for new customers
Help track and organize commission-related documentation
Prep materials for customer meetings or demos as needed
Identify repetitive manual processes across sales ops and propose ways to automate them using AI tools, workflows, or agents
Build and maintain automated workflows for tasks like lead routing, follow-up sequences, report generation, and data entry
Evaluate and implement AI tools to streamline quoting, customer communication, CRM updates, and reporting
Handle general administrative tasks and office support to keep the team running smoothly

Qualifications

Bachelor’s degree in Business, Supply Chain, Communications, or a related field
1–3 years of experience in sales support, order management, or a similar operations-adjacent role
Solid understanding of order management, basic supply chain, or B2B business processes
Proficient in Google Workspace, especially Google Sheets
Hands-on experience with AI tools (e.g., ChatGPT, Claude, Copilot, Gemini) and a track record of using them to solve real problems — not just curiosity, but actual application
An automation-first mindset — you see a manual, repetitive process and your instinct is to find a way to automate it
Clear, professional communicator — written and verbal
Demonstrated ability to manage shifting priorities and meet deadlines without dropping the ball
Strong sense of accountability and follow-through

Nice to Have

Experience with QuickBooks and HubSpot (or similar CRM/ERP tools)
Familiarity with trade show coordination or event logistics
Experience building automated workflows using AI tools
Experience working with international headquarters or cross-cultural teams
Exposure to industrial automation, manufacturing, or adjacent technical industries

What We’re Looking For

Organized and detail-oriented — you can juggle 15+ open orders at different stages without losing track
Comfortable picking up the phone to chase a late shipment or follow up on an unpaid invoice
Proactive — you see what needs to get done and do it before being asked
AI-forward — you’re already using AI tools in your daily life and you’re excited about pushing that further in a professional setting
Team-first attitude with a willingness to pitch in wherever needed
Eager to grow within a fast-paced sales organization

What We Offer

Competitive salary
Health, dental, and vision benefits
PTO and paid holidays
Direct exposure to company leadership in a lean, high-growth environment
Full training and a clear path to grow within the sales organization
A collaborative, team-first culture where your contributions are visible from day one

CIMON

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Sales Operations Associate