Job Summary

Performs technical work relating to the reconciliation and recording of daily receipts and other payments for City business licenses, parking citations and various fees and taxes. Responds to public inquiries regarding business and revenue operation services, policies and procedures.

NOTE: The eligible list that is established from this recruitment will be used to fill Revenue Operations Specialist vacancies that occur during the life of the list. The current vacancy is in the Finance Department's Revenue Division.

Representative Duties

(Note: Duties may vary dependent upon assignment.)

Greets the public politely over the telephone and in person. Responds to inquiries regarding a variety of taxes and fees. Interprets and explains municipal codes, ordinances, resolutions and other applicable laws and regulations to the general public.

Receives payments in person, by mail and through the City's cashiering system. Records cash, checks, credit card payments, warrants and vouchers, and prepares receipts. Assigns account numbers, codes and issues receipts accordingly.

Balances cash to receipts and performs adjustments to resolve discrepancies between payments and charges.

Provides technical support to management and supervisory staff. Extracts data and prepares a variety of reports.

Makes bank deposits, as assigned.

Maintains city tax collection records and follows up on delinquent accounts.

Computes charges, interest and other financial data using a personal computer, 10-key calculator and other office equipment running specialized software.

Contacts individuals or agencies to resolve discrepancies and obtains data and general information.

Responds to inquiries, complaints and requests for information, and makes referrals to appropriate sources, as necessary.

Counts and records coin and currency, as assigned.

Performs other related duties, as assigned.

Requirements

Knowledge, Abilities and Skills:

Knowledge of:

Accounting and recordkeeping systems.
Modern office practices, procedures and equipment.
Business English, spelling, punctuation and grammar.
Modern financial recordkeeping techniques.
Cash handling techniques.
Effective customer service techniques.

Ability to:

Interpret and explain various municipal codes and ordinances and other applicable laws and regulations.
Use accounting and recordkeeping computer systems.
Perform accurate mathematical computations and reconcile figures.
Operate a variety of office equipment.
Learn and use required software applications.
Follow written and oral instructions.
Respond to public inquiries and customer complaints in a tactful and courteous manner.
Communicate effectively, both orally and in writing.
Provide effective customer service.
Establish and maintain effective and cooperative working relationships with City employees and the general public.

Skill in:

Performing complex mathematical computations.
Handling cash.
Typing at a corrected speed of 25 words per minute.
Using a personal computer and applicable software applications.
Reading, writing and communicating at an appropriate level.
Dealing effectively with the public with tact and discretion.

Education, Training and Experience:

Graduation from high school or the equivalent. Graduation from an accredited college with an Associate's degree or completion of the equivalent of college level coursework in Business, Accounting, Mathematics, Public Relations or a closely related field.

Four years of recent, paid work experience handling cash, balancing funds to receipts and performing fiscal support duties. Recent work experience must have included frequent contact with the public. Additional relevant work experience may be substituted for the required education on a year for year basis.

Licenses and Certificates:

Possession of a valid Class C driver license.

HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.

NOTE: You must submit a copy of your college level transcripts or diploma with your application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. You must attach a scanned copy of your college diploma or transcripts to your online application. Failure to do so will result in your application being disqualified.

SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following and is subject to change as needs dictate:

Written Examination: 100%
Practical Test: Qualifying (Typing/Keyboarding, Microsoft Word and Excel)

BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Supplemental Information

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

City of Santa Monica

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Revenue Operations Specialist