Category: Finance

Region: Ventura County

Job Type: Full-Time

Close Date: Until filled

Salary: $38.73-$58.10 Hourly

Location

2100 Thousand Oaks Blvd Thousand Oaks, 91362

Description

We are seeking a collaborative and proactive Revenue Operations Supervisor who will be responsible for the direction and supervision of the revenue collection and public service functions in the Finance Department. The primary focus of this position will be to supervise, assign, review, and participate in the work of staff responsible for the City’s revenue operations including billing, collections, cashiering, and providing customer service.When joining the public services team, you can expect something new every day, a big team-based approach where birthdays and employee recognition are among the favorites to be celebrated, and an unparalleled customer service mindset!

This position leads and guides a revenue operations team of seven full-time employees and two part-time employees. This is an essential senior management position reporting to the Revenue Operations Manager. Primary responsibilities include:

Provides leadership and supports staff to ensure a high performance, customer service-oriented work environment to achieve the department’s and City’s mission, objectives, and values.
Plans, organizes, directs, and evaluates the performance of assigned staff. Prioritizes employee development with individual meetings, counseling, guiding, training, and supporting the customer service representatives. Plan, schedule, and host team meetings with follow through on issues and recommendations.
Monitors, audits, and reports on revenue collections activities, including utility billing, delinquent utility account collections, business license collections and renewals, false alarm incident billings, parking enforcement collections, and transient occupancy tax collections.
Manage day to day activities, workflows, and operations. Observe daily workloads for staff, looking for work backlogs and areas of improvement. Support staff by assisting with customer service, setting priorities, and re-assigning tasks as needed.
Assumes difficult and specialized customer service situations which may involve upset and dissatisfied customers, requiring sensitivity and sound judgment; takes action to resolve complaints where appropriate.
Develops, recommends, and implements new and revised policies, programs, and procedures. Researches and evaluates the impact of new laws or regulations on the City’s customer service functions.

A full job description for the Revenue Operations Supervisoris available on our website:

https://www.toaks.org/departments/human-resources/employment/careers

Job Video Link URL:

https://www.youtube.com/watch?v=9y3YMy2qzDE

Ideal Candidate

The ideal candidate should possess:

A Bachelor’s Degree from an accredited college or university with major coursework in public administration, business administration, finance, or a related field.

Five years of increasingly responsible administrative and analytical experience in a customer service environment, including two years of direct supervisory experience.

Characteristics desired:

Open, effective communicator
Quick responder
People-oriented leadership style
Effective use of interpersonal skills including social and emotional intelligence
Highly organized
Demonstrates respect and trust, inspiring the same in others
Can effectively manage multiple activities at once to accomplish a goal
Thinks critically and analyzes problems in a logical order
Deescalating techniques
Approachable with open door policy
Ability to empathize and relate to public and staff
Willingness to assist team members when needed
Demonstrates attention to detail and accuracy
Ability to proactively complete assignments and meet deadlines with minimal supervision
Ability to anticipate problems and research solutions

Knowledge of and experience in:

Customer service practices and customer-oriented telephone etiquette
Principles and practices of effective leadership and employee supervision, including training and performance evaluation
Office administrative procedures and methods
Cash, check, and credit card handling techniques

Core Competencies

Strategic Thinker
Customer-Focused
Accountable
Problem Solver and Decision Maker
Planner and Organizer
Interpersonally Effective
Technically Knowledgeable

Benefits

The City of Thousand Oaks offers excellent benefits including:
Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement and more. For more information please visit: https://www.toaks.org/home/showpublisheddocument?id=30668

Special Instructions

FILING DEADLINE - Open Until Filled; First review of candidates will be Monday, November 14, 2022.

Applications and supplemental questions will be reviewed on an on-going basis and candidates are encouraged to apply by Monday, November 14, 2022. Please note, the recruitment may close without notice at any time after the first review date.

SUPPLEMENTAL QUESTIONNAIRE - Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.

REASONABLE ACCOMMODATION - The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.

VETERAN'S PREFERENCE - In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Job Type: Full-time

Pay: $38.73 - $58.10 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Work Location: One location

City of Thousand Oaks

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