Business Operations & Account ManagerAbout the Role

We are a growing wholesale and brand distribution company looking for a reliable, detail-oriented Business Operations & Account Manager to help keep our business running smoothly while supporting sales growth and account relationships.

This is a hands-on role where your work has a direct, visible impact every day. We are looking for someone proactive, organized, and resourceful — someone who takes ownership, follows through, and gets things done.

You’ll work closely with iconic, design-led, and licensed brands loved across generations, while helping us scale operations and build stronger systems to drive growth.

What You’ll Do

Manage wholesale orders from receipt to fulfillment accurately and on time
Handle customer, retailer, and warehouse communication via email
Send outreach emails to prospective wholesale accounts and build relationships
Follow up consistently with leads and manage the outreach pipeline
Process billing and invoicing with strong attention to detail
Coordinate with warehouse partners to ensure smooth daily operations
Help implement and maintain CRM systems as the business grows
Support day-to-day business operations and special projects as needed

What We’re Looking For

1–3 years of experience in operations, account management, wholesale, or a related role
Strong written communication skills, especially for outreach and follow-up emails
Comfortable learning and using CRM systems and business tools
Highly detail-oriented — you catch issues before they become problems
Self-motivated and dependable with strong follow-through
Comfortable working in a fast-moving small team environment
Proficient with email, spreadsheets, and everyday business software

What Success Looks Like

Orders processed accurately and efficiently
Emails are responded to promptly during work hours
Outreach was consistently executed and followed up on schedule
Billing completed accurately and on time
Tasks handled proactively without constant follow-up

Why Join Us

Small, collaborative team where your work truly matters
Opportunity to work with iconic characters and design-led brands loved worldwide
Real responsibility and ownership from day one
Help shape and improve systems as the company grows
Clear expectations, measurable results, and room for growth
Competitive compensation based on experience, with performance-based raises

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Business Operations & Account Manager