Description

Our Vision: Customer & Employee Service that is Loved by Everyone!

Cognigy provides a low-code conversational AI platform that can be deployed across a diverse range of applications and geographies — with support for over 120 languages, Cognigy’s key proposition is centered around flexibility: Cognigy.AI is an automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees.

Founded in Dusseldorf, Germany, Cognigy retains a strong global presence with offices in Australia, USA, and the United Kingdom. Having scaled our global client base to many enterprise grade customers, including Lufthansa, Mobily, BioNTech, Vueling Airlines, Bosch and Daimler, the business is targeting an overall headcount of 250+ over the next 18 months as we are continuing to expand. Cognigy has been able to close significant funding rounds, most recently a Series B round of $59M.

Our international, smart, and diverse team needs more passionate minds to continue and help us on this journey. We are now looking to expand our team.

Revenue Operations Manager (m/f/d)

Remote Or On-site In Europe (Germany Preferred)

As our Revenue Operations Manager, you will help us to build the world’s most effective revenue organization, by defining and executing best practices via systems architecture, data analysis, reporting, and process improvements.

You will build processes that are best-in-class to help increase the effectiveness and speed of global marketing, business development, sales, customer success and partner teams.

To ensure we are on the right track, you will set and monitor KPIs together with our commercial leadership (e.g. tracking business results, and monitoring production KPIs).

To be successful, you should have experience in a similar role, have a curious mindset and be able to manage projects across different business areas. You should also demonstrate great execution skills and be able to communicate the vision of the company across all levels.

Knowledge of tools, processes, and key metrics along the modern Saas revenue funnel will help you to define where your work can be most effective.

This role can be performed remotely from your home office anywhere in Germany or the United Kingdom, or at our head office in Düsseldorf.

Responsibilities

Implement best practices in processes and tools to improve conversion rate and speed at all levels along the revenue funnel and help our international marketing, sales, customer success and partner teams to apply them in their day-to-day operations.
Deliver business reporting and forecasts,
Identify optimization potential along the revenue funnel and initiate appropriate measures to improve key performance indicators and further develop our go-to-market approach.
Develop ideas to grow our customer base and improve sales processes through data and shadowing of customer facing teams and establish appropriate training across our product groups.
Consider the needs of external and internal stakeholders and incorporate them into new strategic plans

Requirements

Revenue operations experience in a SaaS (Software as a Service) organization, having worked in a high-growth environment is a plus
Strong understanding of SaaS metrics, customer lifecycle, and a customer-centric mentality – experience with databases is a plus
The ability to understand the needs and expectations of our customers and employees, develop ideas and strategies to create the perfect customer experience using tools and methodologies that also drive strong revenue teams forward.
Experience with forecasting models and commercial target setting
Strong analytical and problem-solving skills
Good knowledge of processes and tools along the revenue funnel
Experience in using Microsoft Office or Google Suite (especially Excel / Google Sheets or Slides / PowerPoint), as well as experience using HubSpot or Salesforce as a CRM are required
Fluency in English is required

Benefits

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome
We believe that all employees should benefit from the company’s success and therefore offer a virtual stock options plan
We also offer you an attractive salary
The opportunity to help build this company with flat hierarchies and the possibility to shape the organization
Flexible working hours and ability to work from home/ remote in Germany or the United Kingdom

Cognigy

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Revenue Operations Manager