Commence Fence | Ottawa, ON

This is not a traditional administrative role.
This is a front-line business control role that directly impacts revenue, sales efficiency, and operational discipline.

If you see yourself as “support,” “helpful,” or “flexible,” stop reading now.
This role exists to protect time, enforce standards, and say no when required.

The Role (Read This Carefully)

Commence Fence is a fast-growing, premium fencing company built on systems, accountability, and execution.

We are hiring one Operations & Sales Administrator to act as:

The gatekeeper of the sales pipeline
The first line of qualification
The enforcer of CRM and billing discipline
A revenue-protecting operator, not an order taker

When this role is done well:

Close rates increase
Sales time is protected
Cash flow stays clean
Chaos is eliminated

When this role is done poorly:

Sales slows
Trust erodes
Money leaks
Operations suffer

This is a high-accountability seat.

This Role Is NOT For

Do not apply if you:

Avoid uncomfortable conversations
Struggle to interrupt, redirect, or challenge callers
Believe “everyone deserves a site visit”
Are uncomfortable asking about budget, timing, or authority
Need constant direction, reassurance, or supervision
See admin work as “checking boxes”

We are not interested in effort.
We are interested in outcomes.

Core Responsibilities1. Lead Qualification & Sales Gatekeeping (Primary Responsibility)

You will:

Answer inbound calls with confidence and authority
Respond to CRM leads quickly and consistently
Qualify prospects on:
Budget
Timeline
Decision-making authority
Intent
Disqualify tire-kickers without hesitation
Schedule only decision-ready, high-intent site visits
Protect the sales calendar aggressively
Follow up relentlessly and intelligently on qualified leads

Your performance directly impacts close rate and revenue.

2. Scheduling & CRM Discipline

You will:

Schedule site visits only after qualification
Maintain clean, accurate CRM records
Track lead status, follow-ups, and outcomes
Ensure no qualified lead is lost
Enforce process discipline consistently

Sloppy CRM = failure in this role.

3. Bookkeeping & Financial Administration

You will:

Handle invoicing and payment tracking
Support bookkeeping and financial admin
Ensure billing accuracy and timeliness
Maintain clean, organized financial records

Accuracy matters. Mistakes cost money.

4. Customer Communication & Follow-Up

You will:

Communicate clearly, confidently, and professionally
Set expectations without over-explaining
Maintain a high-trust, high-standards customer experience
Follow up until there is a clear outcome (yes, no, or later)

A-Player Profile (Read This Honestly)

You are:

Exceptionally organized and detail-oriented
Confident and authoritative on the phone
Comfortable asking direct questions about money and decisions
Financially competent (invoicing, tracking, accuracy)
Systems-driven and process-disciplined
Accountable — if something drops, you own it
Calm under pressure and decisive without micromanagement

You take pride in being the person who keeps things tight.

Required Experience

You must have real experience in:

Administrative or operations roles with accountability
Customer-facing phone work
Sales support, lead qualification, or pipeline management
Bookkeeping or financial administration
CRM systems (Zoho preferred, not required)

Strong communication and follow-through are mandatory.

How You Will Be Measured

This is an outcome-based role.

You will be evaluated on:

Lead response speed
Qualification accuracy
Quality of scheduled site visits
Show-up and close rates
CRM cleanliness
Billing accuracy and timeliness
Follow-up consistency

Activity does not matter. Results do.

Why This Role Matters

This role directly controls:

First impressions
Sales pipeline integrity
Revenue protection
Operational stability

You will be trusted with real responsibility.
Strong performance here leads to expanded authority and compensation.

Compensation

Competitive base pay (based on experience)
Performance-based upside
Long-term growth for proven operators

Final Word

We are intentionally selective.

Apply only if you want:

Clear expectations
Ownership
Responsibility
A role where standards matter

If you are looking for something easy, low-pressure, or passive — this is not it.

How to Apply

Submit:

Your resume
Answers to all prescreening questions
Answer final direct message question.

Incomplete applications will be ignored.

Job Type: Full-time

Pay: $63,000.00-$73,000.00 per year

Application question(s):

When speaking to a new lead, what specific criteria do you use to decide whether they should be scheduled for a sales site visit?
This role requires asking homeowners direct questions about budget, timing, and decision-making authority. How comfortable are you having these conversations, and why?
What bookkeeping or invoicing responsibilities have you handled in past roles? Please include any software you’ve used.
This role is measured by outcomes, not activity. Describe how you stay organized and accountable in a role with multiple responsibilities and minimal supervision.

Work Location: In person

Commence Fence

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