Commence Fence | Ottawa, ON
This is not a traditional administrative role.
This is a front-line business control role that directly impacts revenue, sales efficiency, and operational discipline.
If you see yourself as “support,” “helpful,” or “flexible,” stop reading now.
This role exists to protect time, enforce standards, and say no when required.
The Role (Read This Carefully)
Commence Fence is a fast-growing, premium fencing company built on systems, accountability, and execution.
We are hiring one Operations & Sales Administrator to act as:
- The gatekeeper of the sales pipeline
- The first line of qualification
- The enforcer of CRM and billing discipline
- A revenue-protecting operator, not an order taker
When this role is done well:
- Close rates increase
- Sales time is protected
- Cash flow stays clean
- Chaos is eliminated
When this role is done poorly:
- Sales slows
- Trust erodes
- Money leaks
- Operations suffer
This is a high-accountability seat.
This Role Is NOT For
Do not apply if you:
- Avoid uncomfortable conversations
- Struggle to interrupt, redirect, or challenge callers
- Believe “everyone deserves a site visit”
- Are uncomfortable asking about budget, timing, or authority
- Need constant direction, reassurance, or supervision
- See admin work as “checking boxes”
We are not interested in effort.
We are interested in outcomes.
Core Responsibilities1. Lead Qualification & Sales Gatekeeping (Primary Responsibility)
You will:
- Answer inbound calls with confidence and authority
- Respond to CRM leads quickly and consistently
- Qualify prospects on:
- Budget
- Timeline
- Decision-making authority
- Intent
- Disqualify tire-kickers without hesitation
- Schedule only decision-ready, high-intent site visits
- Protect the sales calendar aggressively
- Follow up relentlessly and intelligently on qualified leads
Your performance directly impacts close rate and revenue.
2. Scheduling & CRM Discipline
You will:
- Schedule site visits only after qualification
- Maintain clean, accurate CRM records
- Track lead status, follow-ups, and outcomes
- Ensure no qualified lead is lost
- Enforce process discipline consistently
Sloppy CRM = failure in this role.
3. Bookkeeping & Financial Administration
You will:
- Handle invoicing and payment tracking
- Support bookkeeping and financial admin
- Ensure billing accuracy and timeliness
- Maintain clean, organized financial records
Accuracy matters. Mistakes cost money.
4. Customer Communication & Follow-Up
You will:
- Communicate clearly, confidently, and professionally
- Set expectations without over-explaining
- Maintain a high-trust, high-standards customer experience
- Follow up until there is a clear outcome (yes, no, or later)
A-Player Profile (Read This Honestly)
You are:
- Exceptionally organized and detail-oriented
- Confident and authoritative on the phone
- Comfortable asking direct questions about money and decisions
- Financially competent (invoicing, tracking, accuracy)
- Systems-driven and process-disciplined
- Accountable — if something drops, you own it
- Calm under pressure and decisive without micromanagement
You take pride in being the person who keeps things tight.
Required Experience
You must have real experience in:
- Administrative or operations roles with accountability
- Customer-facing phone work
- Sales support, lead qualification, or pipeline management
- Bookkeeping or financial administration
- CRM systems (Zoho preferred, not required)
Strong communication and follow-through are mandatory.
How You Will Be Measured
This is an outcome-based role.
You will be evaluated on:
- Lead response speed
- Qualification accuracy
- Quality of scheduled site visits
- Show-up and close rates
- CRM cleanliness
- Billing accuracy and timeliness
- Follow-up consistency
Activity does not matter. Results do.
Why This Role Matters
This role directly controls:
- First impressions
- Sales pipeline integrity
- Revenue protection
- Operational stability
You will be trusted with real responsibility.
Strong performance here leads to expanded authority and compensation.
Compensation
- Competitive base pay (based on experience)
- Performance-based upside
- Long-term growth for proven operators
Final Word
We are intentionally selective.
Apply only if you want:
- Clear expectations
- Ownership
- Responsibility
- A role where standards matter
If you are looking for something easy, low-pressure, or passive — this is not it.
How to Apply
Submit:
- Your resume
- Answers to all prescreening questions
- Answer final direct message question.
Incomplete applications will be ignored.
Job Type: Full-time
Pay: $63,000.00-$73,000.00 per year
Application question(s):
- When speaking to a new lead, what specific criteria do you use to decide whether they should be scheduled for a sales site visit?
- This role requires asking homeowners direct questions about budget, timing, and decision-making authority. How comfortable are you having these conversations, and why?
- What bookkeeping or invoicing responsibilities have you handled in past roles? Please include any software you’ve used.
- This role is measured by outcomes, not activity. Describe how you stay organized and accountable in a role with multiple responsibilities and minimal supervision.
Work Location: In person
