Description

The Sr Sales Operations Analyst provides ongoing, daily support to the Sales organization. As a key member of the sales operations team, the sr sales operations analyst will contribute to the overall success of the sales organization by acting as a subject matter expert in the areas of sales process and documentation, systems and training, account management, as well as data analytics and reporting of key departmental metrics and results.

Duties

Provide remote support to ~30+ salespeople on a daily basis as needed
Provide remote support to ~20+ individuals in supporting groups in the sales organization (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis as needed
Serve as SME for strategic account support
Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support
Assist in the creation and maintenance of reporting and analytics (utilizing MS Excel and Salesforce reports)
Assist with complex and/or time-consuming administrative tasks for the sales team as needed
Provides regular coaching to field sales and supporting groups on company best practices
Identifies process gaps that impact the customer experience and partners with the rest of the Sales Operations team to resolve those gaps
Maintain renewal forecasts and dashboards for the sales organization.
Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals
Works with department leadership to highlight and address known training gaps in the field
Analysis and documentation of existing sales processes
Provide feedback and recommendations for improvement of departmental processes where appropriate
In partnership with the respective organizations, help facilitate the customer move out and relocation process
Support system release activity through requirements gathering, documentation, user acceptance testing and communication.
Assist cross functionally with IT to manage resolution of any system related issues
Provide ongoing training and coaching to the field sales team as necessary
Provide redundant support for RFPs when needed. Including but not limited to, coordinating cross departmentally to deliver on RFP requests & customer timelines, maintain RFP repository in RFPio, and be the POC for sales in navigating RFP completion.

Requirements

Knowledge, Skills & Abilities

Experience working in a high touch, fast paced sales or customer care organization
High level of customer (internal or external) focused service
Experience and passion for support and customer service
Self-starter that does not need constant supervision to be effective
Experience with Salesforce.com (admin or analytics certifications are a plus)
Ability to multi-task and make good decisions
Excels in a team-oriented work environment
Excellent interpersonal, verbal, and written communication skills
Exhibits a strong work ethic and accountability to deadlines
Advanced computer skills (primarily Microsoft Outlook and Excel)
Ability to analyze multiple requests for support and prioritize appropriately
Strong interpersonal skills and the ability to communicate with people of different title, ethnicity, age and experience level
Detail oriented with some financial acumen

Education/Experience

Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience preferred
Telecommunications or data center industry preferred
Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel
Experience with Visio and/or process documentation and mapping

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation

Compensation for this role includes a base salary between $80,000 and $95,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!

Medical and Vision coverage through Cigna Heath Care
Telemedicine through MDLive
Dental Insurance through Delta Dental
Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
401(k) retirement savings plan with a generous company contribution
Discretionary Annual Bonus and Equity Incentive Plan
15 days of Flextime
11 paid Company Holidays and Floating Holidays
School Visitation and Elder Care Paid Time
Parental Leave
Free parking or a company contribution toward a public transit pass

CoreSite

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Sr. Sales Operations Analyst