Functional Responsibility / Domain Related

Provide oversight, direction, value-added guidance to the employees in the operating unit in their day-to-day operations
Supervise the workflow and resources to effectively accomplish tasks/deliverables and ensure optimized utilization and productivity of team
Take complete responsibility for client delivery - quality, timeliness and completeness
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.
Establish and maintain relevant controls and feedback systems to monitor and ensure smooth running of the operations.
Ensure adherence to compliance policies and procedures of the organization
Analyze data to identify trends and share insights with stakeholders, developing targeted action plans based on findings.
Conduct independent research to enhance data understanding and inform decision-making.
Apply strong troubleshooting skills, including Root Cause Analysis, to identify issues and implement corrective actions.
Mentor and provide guidance to junior analysts, conducting quality reviews of their work

Client Management / Stakeholder Management

Develop cordial and trust based relationship with international clients and own team, and fully own the service delivery of client requests.
Work closely with clients/relevant stakeholders to understand their project requirements, design, develop and deliver intelligence and efficient solutions by utilizing the team

People Development

Manage a team of Analysts, Senior Analysts supporting business controls and operations
Manage teams situated in multiple locations and in different shift timings
Assist in enhancing performance, engagement and skill development of the team
Coach, mentor and develop staff, including overseeing new employee onboarding and contributing in career development planning and performance reviews
Plan resource requirements and develop successor or back-up planning
Assist in managing the aspirations of team members and create an environment of continuous improvement

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