Functional Responsibility / Domain Related
- Provide oversight, direction, value-added guidance to the employees in the operating unit in their day-to-day operations
- Supervise the workflow and resources to effectively accomplish tasks/deliverables and ensure optimized utilization and productivity of team
- Take complete responsibility for client delivery - quality, timeliness and completeness
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.
- Establish and maintain relevant controls and feedback systems to monitor and ensure smooth running of the operations.
- Ensure adherence to compliance policies and procedures of the organization
- Analyze data to identify trends and share insights with stakeholders, developing targeted action plans based on findings.
- Conduct independent research to enhance data understanding and inform decision-making.
- Apply strong troubleshooting skills, including Root Cause Analysis, to identify issues and implement corrective actions.
- Mentor and provide guidance to junior analysts, conducting quality reviews of their work
Client Management / Stakeholder Management
- Develop cordial and trust based relationship with international clients and own team, and fully own the service delivery of client requests.
- Work closely with clients/relevant stakeholders to understand their project requirements, design, develop and deliver intelligence and efficient solutions by utilizing the team
People Development
- Manage a team of Analysts, Senior Analysts supporting business controls and operations
- Manage teams situated in multiple locations and in different shift timings
- Assist in enhancing performance, engagement and skill development of the team
- Coach, mentor and develop staff, including overseeing new employee onboarding and contributing in career development planning and performance reviews
- Plan resource requirements and develop successor or back-up planning
- Assist in managing the aspirations of team members and create an environment of continuous improvement
