Crisp Malt is one of Europe’s leading suppliers of malted barley and specialty malted cereals to the world’s brewing, distilling and food industries.

And since 1870 we’ve been making malted Barley for brewers and distillers all over the world from our home maltings in Norfolk. Today, we continue that in 4 countries, across 7 Maltings with specific emphasis on supplying distilleries and craft breweries.

We have an exciting opportunity at Crisp Malt’s Great Ryburgh site for a Sales Operations Administrator to join our team.

This role will be responsible for delivering outstanding customer service to our brewing and distilling customers, order administration and supporting the Central Services team.

Covering a 35 hour per week, 0900hrs to 1700hrs, Monday – Friday. Reporting to the Sales Operations Manager.

Key responsibilities:

Order Execution – process orders accurately to ensure customer receives the correct order
Customer Service – deliver a high standard of customer service to all our customers
Customer Relation Management - maintain our CRM (HubSpot)
Team Performance – be a valuable member of the sales support team
Onboarding Customers – help new customers experience a smooth transition to Crisp supply
Cross-functional collaboration – work closely with other departments to overcome complex requests
Basic Data reporting – consolidate and report data to the Sales Ops Manager on a regular basis
Stock allocation – ensure stock is available and allocated before goods are despatched

Experience:

Essential:

Strong organisational skills
Demonstrate confidence when working with numbers
Able to work within a fast past environment with excellent attention to detail
Strong communication skills to develop working relationships and confidence on the phone to customers
Confident in using a computer and computer-based systems.
A strong level of ability with Excel, Word and Outlook;

Desirable:

Experience in sales order administration, a customer facing or telesales type role
Experience using Outlook, SAP, HubSpot or CRM software
Desire and willingness to learn

Benefits we offer:

Competitive salary
Generous new starters bonus at 3- and 6-months service
Pension scheme
Long term disability insurance
Death in service benefits
Option to join our discretionary Group profit bonus scheme
Access to an employee discount platform.
Enhanced Maternity, Adoption and Paternity Leave
Access to comprehensive EAP and Mental health first aiders
Enhanced company sick pay after 6 months service
Learning and Development Opportunities.

Job Type: Full-time

Salary: Up to £22,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Referral programme
Sick pay

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

Fakenham: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: One location

Crisp Malt

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Sales Operations Administrator