Southern CA or Remote (U.S.)

Confidential (Client of Crown)

About the Role

A confidential, National Services Company is hiring a Revenue Operations Manager to build and own the operational backbone of revenue across the business.

The company is looking to strengthen revenue visibility across teams, improve forecasting discipline, and establish clear ownership of the full revenue picture. This role will establish a consistent forward view of what is coming, what is at risk, and where attention is needed.

This is a build role that will centralize ownership and establish the systems, processes, and operating cadence required to manage revenue with clarity and precision.

You will work closely with Operations, Client Experience, Finance, and leadership to improve forecasting discipline, pipeline visibility, event-level performance, and overall revenue quality.

This is a high-impact role with clear ownership and a path to broader leadership responsibility as the company scales. The right candidate will own how revenue is forecasted, tracked, and managed across the business.

What Success Looks Like (First 90 Days)

A reliable 30 / 60 / 90 day forward revenue view that leadership uses weekly
Clear pipeline segmentation across confirmed, at-risk, in-progress, and lost revenue
Event-level visibility into revenue and margin across major accounts
A defined operating cadence for forecast reviews and pipeline tracking
Elimination of ad hoc trackers and fragmented reporting

Key Responsibilities

Revenue Forecasting, Pipeline Management & Visibility

Build and maintain forward-looking revenue forecasts across 30 / 60 / 90 / 180-day horizons
Develop and manage a structured view of the full book of business across confirmed, in-progress, at-risk, and lost revenue streams
Improve pipeline visibility, deal tracking, and revenue timing across regions and teams
Identify gaps, risks, timing shifts, and dependencies early, and ensure they are surfaced and acted on
Establish and run forecast review cadence with clear ownership of inputs and accountability

Revenue Performance, Reporting & Event Profitability

Own revenue reporting, including forecast vs actual analysis, revenue bridge, and key performance drivers
Analyze revenue performance across accounts, events, and regions
Monitor profitability at the event level, including revenue, labor, travel, and operating costs
Analyze expected vs actual margins and identify drivers of variance, leakage, and inefficiencies
Partner with Operations and Finance to improve pricing discipline, staffing models, and cost structure
Translate data into clear insights and actionable recommendations for leadership

Retention, Growth & Account Performance Management

Track recurring business by mapping prior-year events and accounts to current-year performance
Monitor retention across key accounts and proactively identify revenue at risk
Support visibility into expansion and growth across priority accounts
Bring structure to how account performance is tracked, managed, and reviewed across teams
Ensure retention and growth are actively managed rather than assumed

Systems, Process & Cross-Functional Execution

Build and improve systems, workflows, and data structures supporting revenue tracking and reporting
Establish and maintain a single source of truth for revenue-related data
Drive data accuracy, consistency, and timely updates across Operations, Client Experience, and Finance
Establish operating cadence across teams (forecast reviews, KPI tracking, performance reporting)
Act as the connective layer between commercial activity, operational execution, and financial visibility
Drive accountability across teams for inputs, updates, and revenue ownership

Required Qualifications

5–7 years in Revenue Operations, Sales Operations or a similar cross-functional operating role
Strong experience in forecasting, pipeline management, revenue reporting, and performance analysis
Advanced Excel / data structuring skills with the ability to build and maintain models
Experience working in environments where systems and ownership are still evolving
Strong analytical and problem-solving skills with the ability to translate data into business decisions
Proven ability to work cross-functionally and drive accountability across multiple stakeholders
Clear communicator who can operate effectively with both operators and leadership

Preferred Qualifications

Experience in event-driven, staffing, logistics, field services, or other operationally complex service businesses
Experience working across multiple regions, branches, or business units
Exposure to CRM, reporting, and operational systems used to manage pipeline and revenue performance
Experience building reporting and operating infrastructure in a scaling organization

Compensation

Base: $120K – $140K
Performance bonus tied to forecast accuracy, growth within key accounts, and revenue retention
Additional upside tied to overall company performance

Why This Role Matters

This role sits at the center of how the company operates and scales. It will define how revenue is tracked, forecasted, and managed across the business.

Done well, it will directly impact growth, profitability, and leadership decision-making, while establishing the operational discipline the company currently lacks.

CROWN

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Revenue Operations Manager