COMPENSATION GBP 3,000 – $5,000 per month, depending on experience

We are seeking an experienced Sales Operations Manager to lead messaging-based sales and engagement teams for client accounts. This role focuses on revenue performance, team efficiency, and operational execution, while maintaining fast response times and high-quality audience engagement.

You will oversee supervisors and messaging agents, monitor daily performance metrics, and ensure smooth, secure account operations.

Work Setup: Remote
Reports To: COO
Team Managed: Messaging Supervisors & Engagement Agents

Key ResponsibilitiesOperations & Performance

Manage daily messaging sales operations across multiple accounts
Monitor and improve key metrics: Revenue per Hour (RevPH), Replies per Minute (RPM), response time (sub-2.5 minutes)
Perform daily account health checks: income, resubscribe rates, revenue per fan, and chargebacks
Identify operational issues early and implement corrective actions
Execute monthly initiatives with clearly defined KPIs

Team Management

Lead Messaging Supervisors and engagement teams
Evaluate supervisor traffic and inbox management performance
Handle hiring, training, performance reviews, and terminations
Review individual agent performance (speed, response quality, and task handling)
Maintain accountability while keeping team morale high

Quality, Security & Reporting

Enforce engagement quality standards while meeting speed and sales targets
Implement chargeback prevention and audience-blocking protocols
Ensure account security, notification compliance, and platform rules
Submit accurate End-of-Day (EOD) performance reports

QualificationsRequired Experience

Minimum 2 years of team leadership experience in a performance-driven environment
Background in messaging-based sales, customer engagement, or online sales
Experience with creator platforms or subscription-based digital products is a strong advantage

Skills & Traits

Strong people management and coaching skills
Data-driven mindset with confidence in performance metrics
Clear communicator with firm but fair leadership style
Highly organized and able to manage multiple priorities
Detail-oriented with a strong focus on compliance and security

Job Type: Full-time

Pay: £3,000.00-£5,000.00 per month

Benefits:

Work from home

Application question(s):

Whatsapp Number

Work Location: Remote

Darroch Kai Associates

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Sales Operations Manager – Messaging Team (Remote)