About the Role

We are looking for a proactive and detail-oriented Business Operations Manager to drive day-to-day operations, support cross-functional teams, and ensure seamless execution across projects. The role requires a mix of operational excellence, client management, and strategic thinking within a fast-paced tech environment.

Key Responsibilities

Manage and oversee daily business operations to ensure efficiency and smooth functioning

Assist the finance team with client billing, invoicing, and payment coordination

Maintain and manage operational data across multiple spreadsheets and internal tools

Build, manage, and nurture strong client relationships to ensure high satisfaction and retention

Handle and track multiple ongoing projects, ensuring timely delivery and execution

Manage and update the company’s website, social media platforms, and content initiatives

Perform manual testing of products to ensure quality and identify issues

Review, organize, and maintain all client-related legal and compliance documents

Identify opportunities to cross-sell and upsell services across existing clients

Conduct market and product research; create BRDs and other relevant documentation

Develop project plans, workflows, and process documentation for internal teams

Visit client locations when required to manage relationships and troubleshoot issues

Act as a bridge between business and technology team

Assist customers and internal teams with necessities

Required Skills & Qualifications

2–3 years of experience in Business Operations, Product, or similar roles in a tech company

Strong understanding of operations management and process optimization

Proficiency in tools like Excel/Google Sheets for data management and reporting

Basic understanding of finance processes (billing, invoicing, collections)

Excellent communication and client management skills

Experience in handling multiple projects simultaneously with strong prioritization skills

Familiarity with website/content management and social media handling

Basic knowledge of software testing and QA processes

Ability to understand and manage legal/compliance documentation

Strong analytical and problem-solving mindset

Experience in creating BRDs, SOPs, and project documentation

Ability to create structured project plans and workflows

Willingness to travel for client meetings and issue resolution

Flexibility to work across teams, departments and type of projects

Preferred Traits

Ownership-driven and highly accountable

Detail-oriented with a process-first mindset

Comfortable working in a fast-paced startup environment

Strong coordination and stakeholder management skills

Data Peace AI Technologies

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Business Operations Manager