Functional Overview:

DSCI Membership Program: DSCI has more than 550 members across sectors like BFSI, Healthcare, Telecom, Oil & Gas, Manufacturing, Security product & services, e-commerce, consulting, and others and DSCI Certification Programs offers privacy certifications, both at foundation as well as experienced level.

Job Summary:

The Operations Associate will play a pivotal role in managing the end-to-end membership experience, from renewals to event participation and service tracking and certification operation processes. This role requires a detail-oriented, proactive individual who can effectively manage and support the operations processes, ensuring a seamless journey of customers.

Key Result Areas (KRAs):

Membership Renewal Management

· Proactively monitor membership renewal dates.

· Contact and engage with members to facilitate timely renewals.

· Maintain accurate membership renewal records and documentation.

· Event Participation Management

· Collaborate with the events team to promote and sell event tickets to members.

· Assist in planning, logistics, and coordination of member events.

· Track and report on member participation and feedback.

Service Tracking:

· Monitor member inquiries and issues related to membership services.

· Maintain records of member feedback and requests.

· Collaborate with the customer service team to ensure prompt resolution.

Data Analysis and Reporting:

· Compile and analyze data related to membership trends, renewals, and event participation.

· Maintain the database of members, keep the corporate website and CRM updated, and help developing intelligence required on membership

· Generate reports and provide insights for continuous improvement.

· Suggest strategies to enhance the membership experience.

Process Improvement:

· Identify bottlenecks and inefficiencies in the sales operations processes.

· Propose and implement improvements to enhance overall efficiency.

Qualifications:

· MBA in Business, Marketing, or a related field.

· 0-3 years of experience in sales, customer service, or operations (experience level varies).

· Excellent communication and interpersonal skills.

· Strong organizational and time-management abilities.

· Proficiency in MS Office, CRM software, and data analysis tools.

· A proactive and customer-centric approach to work.

Data Security Council of India

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