JOB PURPOSE

The role manages a team of Sales Operations Executives who are responsible for Sales order processing within NextGen. The Sales Operations Manager is a key stakeholder in the Salesforce evolution.

Responsibilities

Ensures timely and accurate order processing and uploading to Netsuite for Market Intelligence (MI) and Accreditation & Marketing Services (AMS) business units
People manager for the Sales Operations Executives, developing and skilling the team
Works pro-actively to spot inefficiencies in the Lead-to-Cash process; proposes changes and works with Salesforce team to implement and roll-out changes to the org
Assist Director, Sales Operations with management and reporting of business performance metrics / KPIs
Work with the Salesforce Administrator to ensure efficient operations of Salesforce capabilities
Support credit control and sales team with the customer payment management
Ensures timely issuing of sales order reports for sales team and finance team
Assist with ad hoc queries as necessary

Skills And Knowledge

Strong planning, organisational and multitasking skills
Good communicator, able to liaise with business stakeholders
Ability to analyse and document complex business processes, should be a problem solver
Must be self-managed, responsive, and able to work in a virtual team environment
Hands on mentality, proactivity, follow through and great attention to detail
Motivated, energetic and highly numerate
Problem solving skills and willingness to take the initiative
Build and maintain positive relationships with a diverse set of internal constituencies including senior level executives, technical, finance, legal, sales and marketing

Experience

Experience with Salesforce (essential), preferably as a superuser
Experience with Docusign (desirable)
Working knowledge of Microsoft Office 365, especially Excel, and a good level of IT skills
Experience of analytic tools desired

Delinian

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