BASIC PURPOSE:

As Global Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including quoting, order entry, shipment tracking, and accounts receivable assistance, among other tasks.

ESSENTIAL FUNCTIONS:

· Assist Sales in responding to global customer bids that may encompass many different countries and regions

· Grow international sales by being an internal advocate and subject matter expert of iT1’s international business

· Provide support to the Sales team. This may include contacting suppliers, submitting deal registrations, creating quotes, checking stock availability, placing orders, submitting order modifications/changes, requesting/providing shipment tracking, monitoring deal progression, facilitating returns, and helping collect payment on invoices.

· Liaison between Sales, Operations, Accounting, and external suppliers to help facilitate an effective quoting, ordering, and invoicing process for the iT1 account manager and customer

· Onboard new customers, manufacturers, and distributors

· Apply for manufacturer sales authorizations and earn certifications

· Build strong relationships with clients, partners, and teammates

· Provide overall excellent customer service to help the sales team complete any customer requests and resolve potential issues

· Manage special project initiatives and supervise business activities, as needed, for iT1’s Hyderabad operations

· Perform other duties as needed

JOB QUALIFICATION REQUIREMENTS: 

· Excellent communication skills, both written and verbal

· Possess high-level organization and time-management skills

· The ability to work quickly and accurately in both independent and team situations

· Strong computer skills, including Microsoft Office and Excel

· The aptitude for learning new systems and software quickly

· Financial skills and background

· The ability to juggle a variety of tasks at the same time

· Demonstrated consistency in values, principles, and work ethic

· Maintain a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.

PHYSICAL DEMANDS:

· Sit at a computer for 8 hours per day

· Keyboarding for 8 hours per day

· Speaking (communicating information to clients/coworkers)

· Hearing Requirements (In person speech, telephone, other sounds)

· Near Vision (working with small objects or reading small print)

· If local to Hyderabad, occasional travel around the Hyderabad area. Vehicle not required. iT1 can arrange transportation.

LOCATION AND WORKING HOURS:

· Fully remote, but slight preference to Hyderabad based individuals for occasional local tasks and travel

· Mon – Fri 8 AM – 5 PM AZ

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Global Sales Operations Support