BASIC PURPOSE:
As Global Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including quoting, order entry, shipment tracking, and accounts receivable assistance, among other tasks.
ESSENTIAL FUNCTIONS:
· Assist Sales in responding to global customer bids that may encompass many different countries and regions
· Grow international sales by being an internal advocate and subject matter expert of iT1’s international business
· Provide support to the Sales team. This may include contacting suppliers, submitting deal registrations, creating quotes, checking stock availability, placing orders, submitting order modifications/changes, requesting/providing shipment tracking, monitoring deal progression, facilitating returns, and helping collect payment on invoices.
· Liaison between Sales, Operations, Accounting, and external suppliers to help facilitate an effective quoting, ordering, and invoicing process for the iT1 account manager and customer
· Onboard new customers, manufacturers, and distributors
· Apply for manufacturer sales authorizations and earn certifications
· Build strong relationships with clients, partners, and teammates
· Provide overall excellent customer service to help the sales team complete any customer requests and resolve potential issues
· Manage special project initiatives and supervise business activities, as needed, for iT1’s Hyderabad operations
· Perform other duties as needed
JOB QUALIFICATION REQUIREMENTS:
· Excellent communication skills, both written and verbal
· Possess high-level organization and time-management skills
· The ability to work quickly and accurately in both independent and team situations
· Strong computer skills, including Microsoft Office and Excel
· The aptitude for learning new systems and software quickly
· Financial skills and background
· The ability to juggle a variety of tasks at the same time
· Demonstrated consistency in values, principles, and work ethic
· Maintain a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.
PHYSICAL DEMANDS:
· Sit at a computer for 8 hours per day
· Keyboarding for 8 hours per day
· Speaking (communicating information to clients/coworkers)
· Hearing Requirements (In person speech, telephone, other sounds)
· Near Vision (working with small objects or reading small print)
· If local to Hyderabad, occasional travel around the Hyderabad area. Vehicle not required. iT1 can arrange transportation.
LOCATION AND WORKING HOURS:
· Fully remote, but slight preference to Hyderabad based individuals for occasional local tasks and travel
· Mon – Fri 8 AM – 5 PM AZ
