Job Description:

The Sales Operations Coordinator is a core operational role responsible for ensuring smooth, accurate, and timely movement of projects from enquiry to installation. This position supports both online and offline sales channels, manages client enquiries, coordinates internal workflows, and maintains the operational structure that keeps projects on track.

You will work closely with the Operations team, Energy Efficiency Specialists, and Business Development team to ensure every lead, quote, and project is handled efficiently and professionally.

Key Responsibilities:

Handle walk‑in enquiries, greet customers, and provide product or program information
Respond promptly to phone enquiries, email enquiries, and online form submissions
Qualify incoming leads and route them to the appropriate sales or operations team member
Maintain a professional, friendly, and service‑oriented customer experience
Follow up with clients on pending quotes, missing information, or scheduling needs
Maintain accurate and organized digital records of all client interactions
Support the sales team with documentation, proposal preparation, and contract processing
Track project progress and update internal systems with status changes
Communicate client expectations, special requirements, or constraints to internal teams
Assist with inventory checks, product availability updates, and supplier communication when needed
Monitor online enquiries from the website, social media, and digital campaigns
Update CRM or internal tracking tools with lead information and follow‑up actions
Support online sales initiatives, promotions, and customer communication templates
Ensure timely responses to digital leads to maximize conversion rates
Prepare weekly reports on enquiries, lead conversion, and sales activity
Identify gaps or delays in the sales workflow and propose improvements
Support management with data collection for forecasting and performance tracking

Requirements:

Bachelor’s degree in Marketing, Business Administration, or a related field.
1-3 years of experience in sales coordination, customer service, or administrative support.
Strong communication skills (phone, email, in‑person)
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency with Microsoft Office (Excel, Word, Outlook)
Comfortable learning CRM (Hubspot) or internal tracking systems
Self-motivated and able to work independently as well as in a team environment.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Vision care

Flexible language requirement:

French not required

Education:

Bachelor's Degree (preferred)

Work Location: In person

Dot Lighting (Canada) Inc

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Sales Operations Coordinator