Job Description:
The Sales Operations Coordinator is a core operational role responsible for ensuring smooth, accurate, and timely movement of projects from enquiry to installation. This position supports both online and offline sales channels, manages client enquiries, coordinates internal workflows, and maintains the operational structure that keeps projects on track.
You will work closely with the Operations team, Energy Efficiency Specialists, and Business Development team to ensure every lead, quote, and project is handled efficiently and professionally.
Key Responsibilities:
- Handle walk‑in enquiries, greet customers, and provide product or program information
- Respond promptly to phone enquiries, email enquiries, and online form submissions
- Qualify incoming leads and route them to the appropriate sales or operations team member
- Maintain a professional, friendly, and service‑oriented customer experience
- Follow up with clients on pending quotes, missing information, or scheduling needs
- Maintain accurate and organized digital records of all client interactions
- Support the sales team with documentation, proposal preparation, and contract processing
- Track project progress and update internal systems with status changes
- Communicate client expectations, special requirements, or constraints to internal teams
- Assist with inventory checks, product availability updates, and supplier communication when needed
- Monitor online enquiries from the website, social media, and digital campaigns
- Update CRM or internal tracking tools with lead information and follow‑up actions
- Support online sales initiatives, promotions, and customer communication templates
- Ensure timely responses to digital leads to maximize conversion rates
- Prepare weekly reports on enquiries, lead conversion, and sales activity
- Identify gaps or delays in the sales workflow and propose improvements
- Support management with data collection for forecasting and performance tracking
Requirements:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 1-3 years of experience in sales coordination, customer service, or administrative support.
- Strong communication skills (phone, email, in‑person)
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Comfortable learning CRM (Hubspot) or internal tracking systems
- Self-motivated and able to work independently as well as in a team environment.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
Education:
- Bachelor's Degree (preferred)
Work Location: In person
