Head of Customer and Sales Operations

Welcome Bonus!

We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of £750 gross (pro rata if part-time) in their first month’s pay.

Our Company

Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborate and proactive approach to change.

There is a new wave of energy throughout the business with lots of exciting changes happening.

We promote a friendly, positive and inclusive team culture so come and make a difference joining us as our Head of Customer and Sales Operations.

APPLY NOW

Benefits

As a Head of Customer and Sales Operations your benefits will include:

Full-time hours with some flexibility on start and finish time
Holidays rising to 25 days with the ability to purchase additional leave*
Pension scheme
Private health scheme *
Staff discount on Draper products with significant savings available
Long service bonus *
Ad-hoc rewards and recognition
Day off for your birthday
Cycle to Work Scheme
Employee discount scheme - discounts on gym memberships, groceries, holidays and more.

*After qualifying period

Job responsibilities

Working as Head of Customer and Sales Operations you will lead our internal sales and customer services team. You will be required to:

Inspire, lead, manage, and motivate the team to provide world class service to our customers and to achieve sales growth.
Effectively monitor performance against key performance indicators and sales targets.
Look continuously at trends, contact drivers, and make recommendations to improve the customer experience and efficiency of the team.
Identify opportunities for maximising sales whilst building and maintaining excellent relationships with our customers.
Ensure that the team deal with requests and complaints are dealt with in a timely manner and that the commercial impact is minimised.
Develop, implement, and maintain business continuity processes to ensure that our customers, brand and sales are always protected.

Skills required

Experience of working as a similar managerial role in both sales and customer service
Previously worked within a business with ‘World Class’ customer service
Able to communicates well and build excellent relationships across the business
Strategic, can think ‘outside of the box’ and implement at plan
Agrees processes and delivers on time
Able to set a clear set of goals and KPIs and monitor performance
Proven experience of inspiring, developing and motivating a happy team
Positive, flexible and driven
Good IT skills

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

STRICTLY NO AGENCIES

Job Type: Full-time

Work Location: In person

Reference ID: 47422

Draper Tools

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Head of Customer and Sales Operations