Who we are…

ELMO Software is the pre-eminent provider of Cloud HR, payroll and expense management solutions in Australia, New Zealand and the United Kingdom. More than 3,000 customers benefit from automating fragmented HR processes with an all in one platform that manages the employee lifecycle from “hire-to-retire”.

With more than $100 million in annualised recurring revenue (ARR), ELMO is one of the largest and fastest growing cloud-software businesses in the region.

Life & Culture…

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and let you shine.

Our Values:

Obsess over customers - Everything we do is designed to positively impact our customers
Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

About the opportunity...

ELMO are seeking a dynamic and results-driven Head of Sales Operations, with a strong SaaS background to join our team and lead our sales operations.

This is an exciting opportunity to play a pivotal role in the growth and success of our sales function through implementation and adoption of processes, systems and people to support ELMO’s Sales and Salesforce operations to an optimized state.

The Head of Sales Operations will be responsible for setting sales goals, designing sales strategies, analyzing sales data and ensuring the alignment and execution of sales operations with ELMO’s short and long term vision and objectives.

Key Responsibilities:

Partnering with sales leadership in developing and implementing sales strategies and processes to improve the efficiency and effectiveness of the sales team
Managing the sales pipeline and forecasting process to ensure that the company is on track to meet its bookings and revenue goals
Overseeing and balancing the sales compensation structure and program to motivate and reward the sales team while aligning with Company policies
Managing the whole sales technology stack including the CRM ecosystem to ensure that it is adding value and being used effectively to track and manage sales opportunities, pipeline and activities
Providing data analysis and insights to the sales team and management to identify trends and opportunities for improvement
Working with other departments, such as finance, marketing and customer success, to align efforts and ensure that customers are receiving a seamless experience
Managing a team of sales operations professionals to deliver outstanding sales operations support to the business

Requirements:

10+ years of experience in sales operations, with at least 5 years in a leadership role
A deep understanding of the SaaS sales process that sales teams perform day-to-day, preferably in a private equity backed company
Expertise in sales technology (CRM/SFA) related to the salesforce.com ecosystem
Strong analytical and problem-solving skills and ability to guide KPI reporting efforts
Demonstrated skills in leading internal process improvement, Kaizen or Six-Sigma preferred
Confirmed ability to manage the sales pipeline, forecast process and inspection
Experience in managing the sales expense budget and allocated revenue targets
Excellent communication and interpersonal skills
Experience working collaboratively with other departments
Some experience in managing a Deal Desk to ensure contract and data accuracy between systems preferable.

Benefits:

Hybrid work set up
Onsite barista and catered morning tea in modern CBD office
Birthday leave and connecting people leave
Inhouse Learning and Development initiatives
ELMO Social and Diversity clubs
Wellbeing initiatives such as boot camp, yoga etc.
Mental Health/EAP programs
Flare Benefits

If you are a leader with demonstrated experience in a strategic and analytical role with a deep understanding of SaaS software sales operations processes we want to hear from you!

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO ISO 27001 Certified security policies.

ELMO Software

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Head of Sales Operations