About Epione

Epione is a leading UK provider of trauma-informed training and consultancy. Our mission is to support organisations in embedding compassionate, evidence-based, and psychologically informed practices. Through accredited training, strategic consultancy, and partnerships with organisations we support systemic change to create better outcomes for service users and staff alike.

The Opportunity: Location: Scotland-based.

Type: Part-time 20 hours | Freelance/ Self Employed

Expected Availability: Part-time, approximately 5 morning per week (around 20 hours).

Monday to Friday, usually 9am–1pm. Some flexibility to work afternoons (1pm–5pm) may be requested, with at least one week’s notice

We’re looking for a super organised and proactive Business Operations Co-ordinator to join the Epione team on a part-time, self-employed basis. Working closely with the Director, you’ll keep the day-to-day running of Epione on track – from client enquiries and course bookings to trainer onboarding and systems management. This is an exciting opportunity for someone who is highly motivated, enjoys bringing order to a busy workload and thrives in a deeply values-led, purpose-driven organisation delivering trauma training and consultancy across the UK.

A background in psychology and/or learning and development would be useful but not essential.

Key Duties

To manage the day-to-day running of Epione, taking ownership of its administrative, operational and client-facing processes so that the business runs smoothly.

This role is additional to a current Business Coordinator post and key to supporting the organisation’s growth and maintaining its high standards of professionalism and client service.

Key Duties and Tasks

Administrative Support

Manage correspondence, including emails and phone calls, ensuring timely responses and resolution of queries.
Schedule and coordinate meetings, events, and training sessions, including booking venues, travel, and accommodation as needed.
Maintain and update organisational Mailchimp system client database.
If necessary, assist in preparing reports for internal and external use.

Operational Support

Support the organisation of training sessions, including liaising with trainers, participants, and venues.
Assist with the administrative duties associated with onboarding of new trainers, ensuring all required documentation and shadowing inductions are completed.
Oversee the day-to-day running of the business, prioritising workload and ensuring deadlines are met.
Monitor the Director’s diary and act as the main point of coordination for the business to prevent clashes and forward planning.
Manage relationships with suppliers and venues, including bookings, costs and agreements.
Maintain filing systems, records and shared drives, ensuring data is handled in line with GDPR.
Manage business systems and subscriptions, such as the booking platform, Mailchimp and website, flagging issues as they arise.

Customer Service

Act as a first point of contact for clients and partners, ensuring excellent customer service and fostering positive relationships.
Handle participant registrations and manage course enrolment processes.
Collect and analyse feedback from training participants to support quality assurance and continuous improvement.

Quality Assurance

Ensure training documentation aligns with British Psychological Society (BPS) standards, the CPD certification service and organisational policies.
Support adherence to organisational policies and procedures across all operations.
Track key renewal dates and deadlines, including CPD accreditation, insurance and memberships.

Other Responsibilities

Contribute to team meetings, providing updates on administrative and operational matters.
Support marketing activity, including social media updates and Mailchimp campaigns.
Support the development of new systems and processes to improve efficiency and effectiveness.
Support the development of new documentation such as slide review and workbook development

Job Types: Part-time, Freelance

Pay: From £25.00 per hour

Expected hours: 20.0 per week

Benefits:

Work from home

Education:

Diploma of Higher Education (preferred)

Experience:

Business Coordinator : 3 years (preferred)

Work Location: Remote

Epione Trauma Training and Consultancy

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Business Operations Coordinator