About Epione
Epione is a leading UK provider of trauma-informed training and consultancy. Our mission is to support organisations in embedding compassionate, evidence-based, and psychologically informed practices. Through accredited training, strategic consultancy, and partnerships with organisations we support systemic change to create better outcomes for service users and staff alike.
The Opportunity: Location: Scotland-based.
Type: Part-time 20 hours | Freelance/ Self Employed
Expected Availability: Part-time, approximately 5 morning per week (around 20 hours).
Monday to Friday, usually 9am–1pm. Some flexibility to work afternoons (1pm–5pm) may be requested, with at least one week’s notice
We’re looking for a super organised and proactive Business Operations Co-ordinator to join the Epione team on a part-time, self-employed basis. Working closely with the Director, you’ll keep the day-to-day running of Epione on track – from client enquiries and course bookings to trainer onboarding and systems management. This is an exciting opportunity for someone who is highly motivated, enjoys bringing order to a busy workload and thrives in a deeply values-led, purpose-driven organisation delivering trauma training and consultancy across the UK.
A background in psychology and/or learning and development would be useful but not essential.
Key Duties
To manage the day-to-day running of Epione, taking ownership of its administrative, operational and client-facing processes so that the business runs smoothly.
This role is additional to a current Business Coordinator post and key to supporting the organisation’s growth and maintaining its high standards of professionalism and client service.
Key Duties and Tasks
Administrative Support
- Manage correspondence, including emails and phone calls, ensuring timely responses and resolution of queries.
- Schedule and coordinate meetings, events, and training sessions, including booking venues, travel, and accommodation as needed.
- Maintain and update organisational Mailchimp system client database.
- If necessary, assist in preparing reports for internal and external use.
Operational Support
- Support the organisation of training sessions, including liaising with trainers, participants, and venues.
- Assist with the administrative duties associated with onboarding of new trainers, ensuring all required documentation and shadowing inductions are completed.
- Oversee the day-to-day running of the business, prioritising workload and ensuring deadlines are met.
- Monitor the Director’s diary and act as the main point of coordination for the business to prevent clashes and forward planning.
- Manage relationships with suppliers and venues, including bookings, costs and agreements.
- Maintain filing systems, records and shared drives, ensuring data is handled in line with GDPR.
- Manage business systems and subscriptions, such as the booking platform, Mailchimp and website, flagging issues as they arise.
Customer Service
- Act as a first point of contact for clients and partners, ensuring excellent customer service and fostering positive relationships.
- Handle participant registrations and manage course enrolment processes.
- Collect and analyse feedback from training participants to support quality assurance and continuous improvement.
Quality Assurance
- Ensure training documentation aligns with British Psychological Society (BPS) standards, the CPD certification service and organisational policies.
- Support adherence to organisational policies and procedures across all operations.
- Track key renewal dates and deadlines, including CPD accreditation, insurance and memberships.
Other Responsibilities
- Contribute to team meetings, providing updates on administrative and operational matters.
- Support marketing activity, including social media updates and Mailchimp campaigns.
- Support the development of new systems and processes to improve efficiency and effectiveness.
- Support the development of new documentation such as slide review and workbook development
Job Types: Part-time, Freelance
Pay: From £25.00 per hour
Expected hours: 20.0 per week
Benefits:
Education:
- Diploma of Higher Education (preferred)
Experience:
- Business Coordinator : 3 years (preferred)
Work Location: Remote
