Company Description Escora Holidays is a growing travel and holiday services company focused on delivering memorable, well-planned experiences for individual and group travelers. The company offers curated holiday packages, end-to-end trip planning, and customer support designed to make travel simple and enjoyable. Escora Holidays emphasizes reliable service, transparent pricing, and personalized itineraries across a range of destinations. Team members collaborate closely to improve processes, enhance customer satisfaction, and support sustainable business growth.
Role Description The Head of Sales Operations is a full-time, on-site role based in Kozhikode, responsible for overseeing and optimizing all sales processes and performance. This role manages the sales operations function, including forecasting, pipeline management, performance reporting, and sales tools to support the sales team and leadership. Day-to-day activities include analyzing sales data, refining workflows, coordinating with sales and marketing, and ensuring that business plans translate into effective operational execution. The Head of Sales Operations will also design and implement process improvements, support training and enablement initiatives, and align sales operations with overall company strategy and growth targets.
Qualifications

Strong Analytical Skills with the ability to interpret data, generate insights, and inform decision-making.
Experience in Business Planning, including forecasting, target setting, and resource allocation.
Proficiency in Business Process Improvement to streamline workflows and enhance operational efficiency.
Proven expertise in Sales Operations, including pipeline management, reporting, and sales enablement.
Background in Sales with a solid understanding of sales cycles, customer journeys, and revenue drivers.
Experience leading teams or cross-functional projects, preferably in travel, hospitality, or related sectors.
Comfort with CRM and sales technology tools, and ability to improve adoption and usage.
Excellent communication, stakeholder management, and problem-solving skills.
Bachelor’s degree in Business, Management, or a related field; advanced degree is an advantage.
Ability to work on-site in Kozhikode and collaborate effectively with diverse colleagues and partners.

Escora Holidays

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Head of Sales Operations