Job Overview

We are seeking an experienced and result-oriented Manager to oversee our call center and sales operations. The ideal candidate will have strong leadership skills, hands-on experience in cold calling, and the ability to manage teams in a fast-paced call center environment.

Key Responsibilities

Manage day-to-day call center operations and ensure smooth workflow.
Lead, train, and motivate telecallers and sales executives.
Handle and monitor cold calling activities and outbound sales campaigns.
Set daily, weekly, and monthly targets and ensure team performance meets KPIs.
Monitor call quality, conversions, and customer interactions.
Develop strategies to improve lead generation, call efficiency, and sales closure.
Coordinate with senior management for reporting, planning, and execution.
Ensure adherence to company policies and call center standards.
Handle escalations and support the team to achieve better results.

Requirements

Bachelor’s degree in Business Administration or a related field.
Proven experience as a Call Center Manager / Sales Manager / Team Leader.
Strong background in cold calling, outbound sales, and call center profiles.
Excellent leadership, communication, and people management skills.
Ability to work under pressure and meet targets.
Proficiency in MS Office and CRM/call center tools.

Preferred Skills

Experience managing sales or telecalling teams.
Strong analytical and reporting skills.
Target-driven and performance-focused mindset.

What We Offer

Competitive salary
Performance-based incentives
Growth opportunities in a fast-growing organization
Professional and supportive work environment

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Work from home

Experience:

B2B sales: 1 year (Required)

Language:

English (Required)

Location:

Remote (Required)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Work Location: Remote

Exelico Solutions

New Jobs

Manager (Call Center / Sales Operations)