Job Overview
We are seeking an experienced and result-oriented Manager to oversee our call center and sales operations. The ideal candidate will have strong leadership skills, hands-on experience in cold calling, and the ability to manage teams in a fast-paced call center environment.
Key Responsibilities
- Manage day-to-day call center operations and ensure smooth workflow.
- Lead, train, and motivate telecallers and sales executives.
- Handle and monitor cold calling activities and outbound sales campaigns.
- Set daily, weekly, and monthly targets and ensure team performance meets KPIs.
- Monitor call quality, conversions, and customer interactions.
- Develop strategies to improve lead generation, call efficiency, and sales closure.
- Coordinate with senior management for reporting, planning, and execution.
- Ensure adherence to company policies and call center standards.
- Handle escalations and support the team to achieve better results.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- Proven experience as a Call Center Manager / Sales Manager / Team Leader.
- Strong background in cold calling, outbound sales, and call center profiles.
- Excellent leadership, communication, and people management skills.
- Ability to work under pressure and meet targets.
- Proficiency in MS Office and CRM/call center tools.
Preferred Skills
- Experience managing sales or telecalling teams.
- Strong analytical and reporting skills.
- Target-driven and performance-focused mindset.
What We Offer
- Competitive salary
- Performance-based incentives
- Growth opportunities in a fast-growing organization
- Professional and supportive work environment
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Experience:
- B2B sales: 1 year (Required)
Language:
Location:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: Remote
