Your Company:

Feathr provides a modern digital marketing software solution for associations, nonprofits, credit unions, and event organizations. We unify our customer's marketing efforts with our platform including website analytics, targeted digital advertising, influencer marketing, and more. We help these organizations adopt modern digital marketing technologies and best practices to promote their programs, and drive more engagement to their efforts.

Our people are what make the difference. We’re looking for a unique individual who will dive right in, develop deep empathy for our customers, and accelerate Feathr's growth!

Revenue Operations Manager/ Salesforce Administrator

Compensation: $105,000 base salary +$10,500 bonus compensation = $115,500 total on-target earnings

Health, dental, vision, 4-day work week, Summr and Wintr breaks, paid vacation + Unlimited sick time

4-day work week, health/dental/vision insurance, “Summr” and “Wintr” breaks (i.e. full-company closure), immediately-available PTO, unlimited sick days/mental health days, flexible work environment (hybrid or remote).

Your Job

As Revenue Operations Manager and Salesforce Administrator at Feathr, you will be the primary “owner” of the company’s Salesforce instance. The main users/stakeholders are members of the Sales team and Customer Success team (using Salesforce Sales Cloud pipeline management) and the leaders thereof (using Salesforce reporting for team management and performance tracking/analysis).

This role will also be responsible for maintaining and improving our Salesforce integrations with major tools such as HubSpot (primarily used by the Marketing team), Salesloft (primarily used by the Business Development team), Gong (primarily used by Sales and Customer Success teams) and Intacct (primarily used by the Finance/Accounting team) to ensure reliable flow of data between these systems.

Additionally, this role will assist the Leadership team in analysis of performance of our Sales and Customer Success teams to reveal insights that may inform changes to company strategy or surface opportunities for process improvement. This will require manipulation of data within Excel or Google Sheets, as well as the creation/maintenance of workbooks for ongoing use.

This highly collaborative and cross-departmental role will be the most senior member of the Rev Ops team (currently three people) which resides within the Finance department, and this role will report directly to the VP of Finance. This role will begin as a senior individual contributor, with potential to evolve into a Team Lead, Team Manager, or Associate Director if there is alignment of interest, ability, and need.

Your Experience

3+ years of experience of configuration, administration, or implementation of Salesforce Sales Cloud as an admin, team manager, or consultant
1+ years of experience with Salesforce Sales Cloud as an admin at an organization with 50-500 employees (or as a consultant to organizations in that size range)
Current Salesforce admin certification or 1+ year of experience as the primary/sole Salesforce admin at an organization
Proficiency with the following aspects of Salesforce Sales Cloud: Account, Opportunity, and Contact objects; Reports and Dashboards; Field and Layout management; Product Organization and Price Books; Apps; Flows, Rules, Validations, and Formulas
Proficiency using Excel and/or Google Sheets for simple data analysis

Your Qualities

Positive attitude, growth mindset, and alignment with Feathr’s PACTS (see below)
Skilled at cross-departmental collaboration and relationship-building
Project management abilities, to include discovery of needs and communication to stakeholders across the company
Critical thinking and problem-solving ability
Analytical, detail-oriented and data-driven

Your Day

The following are meant as representative examples, not an exhaustive list:
Replace legacy Process Builder automations with newly-built and better-organized Flows that accomplish the same goal, while sunsetting those which are unnecessary
Audit existing Fields and Page Layouts to steamline user experience, reduce human error, and improve data integrity
Refactor our Salesforce Permission Sets and Roles, manage seat allocation and removal
Work with our VP of Marketing to automate MQL routing for inbound demo requests through our HubSpot-hosted website, and ensure the relevant fields on the Contact record captured from the HubSpot forms flow through to Salesforce
At the request of our Sr. Director of Sales, perform an analysis in Excel or Google Sheets of conversion rates MQO SQO and SQO Closed Won by prospect size (e.g. “How do our conversion rates and win rates compare for nonprofit prospects with $1M-$5M in annual revenue vs those $5M+ in revenue?”)
Evaluate, select, and implement a new software solution that consolidated and replaces two existing tools used by our Customer Success team, assist with the training + internal rollout of the new solution, and manage the offboarding/sunsetting of the previous tool

Compensation

Base salary for this position is $105k depending on experience and credentials with an additional bonus potential of $10,500 per year.

In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated team.

Location

After operating remotely throughout the pandemic for over a year, returning to the office briefly, then transitioning back to remote work, Feathr has made the exciting decision to officially move to a flexible work model. Currently, this opportunity is open to candidates located within Florida or willing to relocate to Florida. For candidates located outside of Gainesville, this role requires a minimum quarterly visit to our Gainesville, FL office. Feathr will offer relocation assistance as well as travel reimbursements dependent on location.

Interview Process

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

Application Review - The Talent Acquisition Team reviews and follows up with all applicants. Candidates at this stage are assessed based on the requirements outlined in the job post.

Information Screen - The Talent Acquisition Team will invite candidates that move forward to a 30-minute virtual screening interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.

Work Assignment - Candidates will be asked to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 90 minutes.

Work Assignment Interview - Candidates will meet with Feathr’s President/Co-Founder to review the work assignment to learn more about their thought process and offer feedback on their project. This will also be an opportunity to share more about your approach and experience with Salesforce Administrative projects.

Final Interview - During this stage, candidates will have the opportunity to meet with the VP of Finance and President.

Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate. At this time, we will collect and reach out to candidates’ references. This is also the opportunity for candidates to provide any additional information or context if there are concerns surrounding their background check. Feathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process.

After all the details of the informal offer are finalized, the candidate will receive their formal offer.

Accommodations

If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.

Benefits & Perks

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.

4 day workweek
Full vision and dental, 99% health insurance
Flexible Work Schedule
Unlimited sick time for when you need to take care of your physical or mental health
10 PTO days upon hire, additional PTO days available with tenure
Extended Summr + Wintr Breaks
Parental Leave
Wellness Reimbursement Credit
Home Office Stipend
Professional Development Budget
Team hangouts and events

You can read more about Feathr's decision to move to a 4-day workweek here.

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.

Practicality: Am I incrementally improving something or delaying perfection?
Ambition: Am I staying in my comfort zone as opposed to learning and communicating what is necessary to solve

the real challenges?

Clarity: Is my audience understanding what I’m communicating?
Trust: Am I being sincere and trusting others to do the same?
Service: Am I expecting more from myself than from others?

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.

Feathr

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Revenue Operations Manager (Salesforce Administrator)