THE JOB

The role is a key strategic role within the expanding sales team and helping the function to develop its processes to benefit our customers as well as benefit our sales teams

The successful individual will have experience in Sales Operations, and have experience of leading big operational projects and the development of sales systems which benefit agent selling

The individual will be a master at collaborating with multiple departments and will be the face of Sales for Operations, and have experience of working with PMO and central operational teams to develop on key workstreams

The successful individual shall report into the Head of Prospect Management, Desk, Retentions, and Sales Operations to help shape, develop and evolve the whole sales functions processes supporting all channels within Sales & Marketing.

WHAT WILL YOU BE DOING?

You will lead our Lead Management Systems Operational processes
You will work collaborative with key stakeholder groups such as Sales, marketing, Product, PMO, Operations, IT and Network
You will review all process maps across all sales workstreams and make recommendations on evolution of these processes
You will brief all future development requirements and change requests into the business and represent on the business transformation and change meetings on behalf of sales
You will develop and support the lead the sales Operations of our key systems (CRM, Click Dimensions, IVR, PSI, and Web Chat
You shall be the sales DPO champion and regular work with the IT and Security team to ensure compliance is maintained and work alongside our L&D function to develop suitable training for our teams
You will build the sales scripts for all departments
You will review, analysis and produce insights to the sales team from various sources across product and markets
You shall facilitate and attend key development workshops and meetings and update key stakeholders of progress working with the Snr GTM Manager to produce a 6 month operations roadmap that shall be reviewed each week
You will identify and lead the development of internal sales systems taking onboard our front line sales agent feedback
You will PM and lead our future programs and product launches
You will work in partnership with the L&D function to develop processes and sales tool materials working closely with training content providers
You will review and support Web Chat
Finally you shall work closely with the Sales Support Admin Manager to work on how we can automate key processes with the team, producing business cases and supporting budget requests to your HOD and Director of Sales

WHAT WILL YOU BRING?

You will have experience to leading Operational Teams
You will understand sales and have experience in a sales environment
You will have experience in Fibre Broadband Market within Sales
You will have great collaborative skills to enable you to work across channel and across multiple departments
You will have key knowledge of process flows
You will have leadership experience and great stakeholder management experience
You will be high energy and a passion for deliver detailed plans to drive performance
You will have key knowledge of systems for lead management (LMS, Sales Force, etc)
You will be a good presenter of ideas
You will have experience within planning longer term operational roadmaps
You will be a confident individual
You shall be a determined and energic person
You will be confident in using new sales systems and other tools such as Microsoft Office, Excel and PowerPoint

Fibrus is committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

HOW TO APPLY

We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

Important Information

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Fibrus operates as Fibrus Networks Ltd and Fibrus Networks GB Ltd and will retain your information, for the purposes of recruitment, for a period of up to 12 months. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.

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