Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

The Associate Sales Operations Analyst will possess analytical skills and the ability to work as a team, not only with the Sales Managers but with their Sales Operations colleagues. The Sales Operations Analyst will support our sales teams to provide timely and accurate analytics to help them manage the team's selling efforts.

Responsibilities:

Address Sales Ops tickets that come to Sales Efficiency team (i.e. account ownership)
Own Sales Operation Support tickets that are submitted for account transitions and the creation of new accounts for the Sales Teams.
Assist with data integrity in salesforce and day to day administrative inquiries from our sales organization.
Provide research and administrative assistance for special projects as assigned
Support in the alignment of territories and accounts in response to market and personnel changes as needed.

Qualifications:

Bachelor's degree with an emphasis on sales, marketing or analytics strategy and planning
Experience working with sales systems
1-3 years of using Excel + PowerPoint
1-3 years using BI tools such as Domo, Tableau or PowerBI preferred
Salesforce experience a plus
Creative problem solver, strategic thinker, self-starter
Exceptional communication and interpersonal skills

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

Five9

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Associate Sales Operations Analyst