Business Operations & Strategy Manager

Location: Gurugram, India

Work Mode: On-site

Experience: 2–5 years

Function: Business Operations & Strategy Manager

About the Role

We are looking for a high-ownership Business Operations & Strategy Manager to work closely with the leadership team and drive critical business priorities across the organisation.

This is a hands-on role for someone who enjoys solving ambiguous problems, improving processes, coordinating across teams and ensuring that important initiatives move from problem identification to execution and closure.

What You Will Own

Drive critical operational priorities identified by leadership.
Review workflows, identify bottlenecks and improve operational efficiency.
Own escalations and resolution journeys, ensuring timely closure.
Work closely with Operations, Product and Engineering teams.
Identify recurring operational problems and convert them into process or product improvements.
Build and improve SOPs, trackers, dashboards and operating mechanisms.
Leverage AI and automation to reduce manual effort and improve efficiency.
Support operational initiatives related to international expansion.
Drive accountability, follow-through and closure across key initiatives.
Act as a trusted problem-solving partner to the leadership team.

What We're Looking For

2–5 years of experience in Business Operations, Strategy & Operations, Founder’s Office, Product Operations, Program Management or a similar role.
Strong analytical and problem-solving ability.
Demonstrated ownership of projects or processes from start to finish.
Ability to work independently in an ambiguous, fast-paced environment.
Strong cross-functional stakeholder management skills.
Experience working with technology, SaaS, AI or high-growth businesses is preferred.
Exposure to AI tools, automation, analytics or process optimization will be an advantage.
Excellent communication and execution skills.

Who Will Do Well Here?

Someone who doesn't wait for a detailed playbook.

You should be comfortable identifying a problem, understanding the root cause, bringing the right stakeholders together, designing a solution and staying with it until the problem is actually solved.

If you enjoy working at the intersection of business, operations, technology and execution, this role could be a strong fit.

Why This Role?

You will work closely with leadership and have direct visibility into high-priority business problems. The role offers significant ownership and the opportunity to influence how the organization operates and scales.

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Business Operations & Strategy Manager