Apply Here: https://forwardcreative.ca/careers/

Employment Opportunity: Manager, Business Operations & Implementation

Location: Remote – Must Live in Nova Scotia

Type: Full Time

Forward Creative Inc. is a strategy and implementation firm advancing public systems, organizational capacity, and regional development across Atlantic Canada. We partner with governments, nonprofits, and mission-driven enterprises to navigate complexity, build momentum, and deliver outcomes that result in measurable, lasting impact.

Through Forward Strategies and Forward Creative, our team delivers both high-level strategy and boots-on-the-ground execution, bringing the depth, clarity, and momentum organizations need to grow and lead with confidence. Whether supporting public sector transformation or accelerating business growth, our high-performing team builds systems designed to move ideas into action.

Proudly woman-led and WBE Canada–certified, we're committed to building diverse teams that reflect and strengthen the places we work.

We're hiring a Manager, Business Operations & Implementation to lead the design, enhancement, development, and rollout of our internal systems and processes. You'll play a critical role in creating the operational infrastructure that drives clarity, consistency, and growth. From onboarding and SOPs to workflows, tools, and templates, you’ll help turn complexity into structure and support our team's ability to move fast, stay aligned, and deliver at a high level.

This role demands both strategic thinking and practical execution. You'll collaborate closely with the COO and senior leadership to translate company-wide priorities into operational systems that work day in, day out. If you bring a disciplined mindset, a builder's instinct, and a clear vision for how significant operations should run, you’ll find yourself at the center of one of Atlantic Canada’s most dynamic strategy firms.

Key Responsibilities:

Design, document, and maintain internal SOPs, workflows, templates, and operational guides
Lead the rollout and optimization of internal systems across departments (e.g. Monday.com, CRMs, GSuite)
Develop structured onboarding processes using LMS tools, flows, and automation to reduce ramp-up time and increase consistency
Collaborate with the COO to monitor strategic implementation and maintain visibility through dashboards and reports
Track day-to-day operational execution and proactively identify gaps, inefficiencies, or points of risk
Support the full operational cycle, including HR, Finance, Project Management, and Resource Coordination, by developing systems, surfacing gaps, and reinforcing alignment
Coordinate and deliver internal team trainings related to systems, tools, and workflow expectations
Assist with time tracking, capacity management, and scheduling across multidisciplinary teams
Ensure accurate documentation of permissions, system access, file structure, and organizational tools
Support internal administration and coordination with finance, HR, and resource management as needed
Champion operational excellence that is people-first, system-strong, and technology-enabled

Your Skills & Experience:

5+ years in business operations, implementation, systems design, or project coordination
Proven experience building and maintaining SOPs, workflows, templates, and knowledge systems
Confident in the configuration and day-to-day use of platforms like Monday.com, CRMs, QuickBooks, GSuite, etc.
Familiarity with Six Sigma, Lean, or other continuous improvement frameworks—certification is an asset
Demonstrated ability to translate strategy into structure, designing scalable systems that work in fast-paced environments
Strong communication and documentation skills with the ability to clarify expectations and drive alignment
Experience supporting hiring and onboarding cycles, including tool setup, process integration, and team readiness
Strong organizational and project management capabilities, you thrive in structure, but work fluidly with change
Experience in creative, consulting, or cross-functional environments is a strong asset

What You Bring:

You're a proven operator with a track record of building systems that scale, turning business priorities into structured, repeatable workflows that deliver
You understand how tools, teams, and timelines intersect and have led the successful rollout of internal platforms across departments
You bring discipline to day-to-day operations while designing for growth and adaptability
You’ve led high-performance operations and know how to design workflows that scale, backed by process improvement principles like Lean or Six Sigma and worked in a consulting, project based firm
You build onboarding and internal processes that are seamless, efficient, and clearly documented
You anticipate breakdowns before they happen—bringing structure and foresight to busy, high-output environments
You thrive in collaborative settings—balancing clarity, responsiveness, and strong follow-through
You understand that great operations often go unseen, but are essential to every success
You operate with focus, integrity, and momentum, making it easier for others to do their best work

Benefits:

Health and dental coverage
Paid sick leave
Bonus structure based on performance and impact

Growth & Learning:

Onboarding and coaching from senior team leads
Ongoing mentorship across creative, production, and strategy
Purpose-driven work across government, community, and business sectors

We are a growing team with real opportunity for leadership and impact. Be part of a collaborative, future-focused environment.

Join Forward Creative Inc. today.

Apply Here: https://forwardcreative.ca/careers/

We are committed to providing an inclusive and accessible application process for all candidates. If you require any accommodations to participate in our application process, please reach out to us at careers@forwardcreative.ca. We are here to assist you and ensure that you have the best possible experience.

Forward Creative

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Manager, Business Operations & Implementation