Position Title: Business Operations Manager (Client & Internal Operations)
Company: Fractional Finance Solutions (FFS)
Reports To: Founder / CFO
Employment Type: Part time (Approx 30 hours per week; 1099)
Location: Fully Remote
Client Profile: Early-stage to lower-middle-market companies (professional services, biotech/medtech, SaaS, wealth management)

Role Overview

The Business Operations Manager at FFS plays a central role in supporting and scaling both internal operations and client service delivery across a growing portfolio of engagements.

This is a highly cross-functional role spanning operations, executive support, vendor management, and client coordination. The position serves as a key partner to the Founder and broader team-ensuring that internal systems run smoothly and that client-facing administrative and operational processes are executed with precision. Experience operating in regulated or quality-driven environments (e.g., medical device, ISO) is highly valued, as the role requires strong documentation discipline and process rigor.

The ideal candidate is not just organized, but proactive and systems-oriented, with the ability to manage competing priorities, improve workflows, and operate effectively in a dynamic, multi-client professional services environment.

Key Responsibilities

Internal Operations & Team Enablement

Serve as the operational hub for FFS, coordinating internal workflows, systems, and communications
Manage onboarding and offboarding of team members (systems access, documentation, coordination)
Maintain and continuously improve internal SOPs, templates, and organizational systems
Coordinate internal meetings, calendars, and team communications
Support leadership with executive-level coordination, scheduling, and follow-through

Client Operations & Engagement Support

Act as a key coordination point across multiple client engagements
Manage client onboarding/offboarding (access, documentation, communication workflows)
Coordinate recurring meetings, board prep logistics, and client deliverable timelines
Maintain organized client data rooms, documentation, and shared resources
Ensure administrative execution and follow-through supports timely delivery of CFO-level services

Vendor, Systems & Operational Infrastructure

Manage vendor relationships across IT, payroll, benefits, and software platforms
Track contracts, renewals, and vendor performance
Coordinate purchasing, subscriptions, and operational tools across FFS and clients
Support implementation and maintenance of scalable systems and tools

HR & People Operations Support

Coordinate employee and contractor onboarding, benefits administration, and documentation
Serve as liaison with HR/payroll providers (e.g., PEOs)
Maintain personnel records and support internal communications
Assist in building scalable people processes as the firm grows

Finance & Business Support (Non-Accounting)

Support finance operations through data coordination, invoice tracking, and process support
Assist with accounts payable workflows, expense tracking, and documentation standards
Support audit, insurance, and compliance processes through document management and coordination
Help enforce internal controls and approval workflows

Process Improvement & Special Projects

Identify and implement process improvements across internal and client workflows
Build scalable systems to support a multi-client service model
Support strategic and operational projects as the firm grows

Required Qualifications

Associate’s degree (or higher) in Accounting from an accredited institution required
5+ years of experience in operations, business support, office management, or similar roles
Experience in a client-facing or professional services environment
Proven ability to manage multiple priorities across teams or clients
Strong organizational and project coordination skills
Excellent communication and stakeholder management abilities
High level of discretion and professionalism

Preferred Qualifications

Experience in medical device, healthcare, or regulated environments
Background supporting executive leadership (CEO/CFO-level)
Experience with vendor management, purchasing, or supply chain coordination
Familiarity with tools such as QuickBooks, DocuSign, PEO platforms (e.g., TriNet), or similar systems
Experience supporting board meetings, investor communications, or data room management

Core Competencies

Systems thinker with strong process orientation
Proactive and resourceful problem solver
High attention to detail with strong follow-through
Ability to operate independently in a fast-paced environment
Professional, client-facing presence

Pay: From $35.00 per hour

Benefits:

Flexible schedule

Work Location: Remote

Fractional Finance Solutions

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Business Operations Manager (Client & Internal Operations)