Position Title: Business Operations Manager (Client & Internal Operations)
Company: Fractional Finance Solutions (FFS)
Reports To: Founder / CFO
Employment Type: Part time (Approx 30 hours per week; 1099)
Location: Fully Remote
Client Profile: Early-stage to lower-middle-market companies (professional services, biotech/medtech, SaaS, wealth management)
Role Overview
The Business Operations Manager at FFS plays a central role in supporting and scaling both internal operations and client service delivery across a growing portfolio of engagements.
This is a highly cross-functional role spanning operations, executive support, vendor management, and client coordination. The position serves as a key partner to the Founder and broader team-ensuring that internal systems run smoothly and that client-facing administrative and operational processes are executed with precision. Experience operating in regulated or quality-driven environments (e.g., medical device, ISO) is highly valued, as the role requires strong documentation discipline and process rigor.
The ideal candidate is not just organized, but proactive and systems-oriented, with the ability to manage competing priorities, improve workflows, and operate effectively in a dynamic, multi-client professional services environment.
Key Responsibilities
Internal Operations & Team Enablement
- Serve as the operational hub for FFS, coordinating internal workflows, systems, and communications
- Manage onboarding and offboarding of team members (systems access, documentation, coordination)
- Maintain and continuously improve internal SOPs, templates, and organizational systems
- Coordinate internal meetings, calendars, and team communications
- Support leadership with executive-level coordination, scheduling, and follow-through
Client Operations & Engagement Support
- Act as a key coordination point across multiple client engagements
- Manage client onboarding/offboarding (access, documentation, communication workflows)
- Coordinate recurring meetings, board prep logistics, and client deliverable timelines
- Maintain organized client data rooms, documentation, and shared resources
- Ensure administrative execution and follow-through supports timely delivery of CFO-level services
Vendor, Systems & Operational Infrastructure
- Manage vendor relationships across IT, payroll, benefits, and software platforms
- Track contracts, renewals, and vendor performance
- Coordinate purchasing, subscriptions, and operational tools across FFS and clients
- Support implementation and maintenance of scalable systems and tools
HR & People Operations Support
- Coordinate employee and contractor onboarding, benefits administration, and documentation
- Serve as liaison with HR/payroll providers (e.g., PEOs)
- Maintain personnel records and support internal communications
- Assist in building scalable people processes as the firm grows
Finance & Business Support (Non-Accounting)
- Support finance operations through data coordination, invoice tracking, and process support
- Assist with accounts payable workflows, expense tracking, and documentation standards
- Support audit, insurance, and compliance processes through document management and coordination
- Help enforce internal controls and approval workflows
Process Improvement & Special Projects
- Identify and implement process improvements across internal and client workflows
- Build scalable systems to support a multi-client service model
- Support strategic and operational projects as the firm grows
Required Qualifications
- Associate’s degree (or higher) in Accounting from an accredited institution required
- 5+ years of experience in operations, business support, office management, or similar roles
- Experience in a client-facing or professional services environment
- Proven ability to manage multiple priorities across teams or clients
- Strong organizational and project coordination skills
- Excellent communication and stakeholder management abilities
- High level of discretion and professionalism
Preferred Qualifications
- Experience in medical device, healthcare, or regulated environments
- Background supporting executive leadership (CEO/CFO-level)
- Experience with vendor management, purchasing, or supply chain coordination
- Familiarity with tools such as QuickBooks, DocuSign, PEO platforms (e.g., TriNet), or similar systems
- Experience supporting board meetings, investor communications, or data room management
Core Competencies
- Systems thinker with strong process orientation
- Proactive and resourceful problem solver
- High attention to detail with strong follow-through
- Ability to operate independently in a fast-paced environment
- Professional, client-facing presence
Pay: From $35.00 per hour
Benefits:
Work Location: Remote
