Title: Director of Sales Operations

About You

You thrive on elevating the science of sales and revenue generation. You are results-driven and entrepreneurial. A keen believer in success through trial and fast iteration. You enjoy coaching sales teams, but don’t shy away from tough performance management. You can pivot quickly between detailed analysis and executive communication. You do everything with excellence and expect the same from your peers. A creative thinker who takes responsibility for driving P&L success. Driven by the desire to win.

About Us

We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to Build Gigabit America – and transform the US telecommunications industry in doing so. 2023 will be a pivotal year for our company, as we accelerate our commercial execution and continue our record-breaking fiber build. It is also the year in which we bring the Wholesale division back to a path to sustainable growth.

About the Role

The Director of Sales Operations will lead a team focused on providing analytic, strategic, and program management support to enable the success of the Wholesale Sales organization. The Director is expected to focus on synthesizing analytical insights to support sales strategy, formulate new go-to-market approaches & campaigns, and drive performance management for the sales organization. In order to complete these objectives, the Director will be supported by a team of two and will need to collaborate with senior leaders across sales, business operations and engineering.

Responsibilities

Performance management: Monitor and report on sales team performance, identify improvement opportunities
Campaign creation & execution: Develop new go-to-market campaigns along with sales leads, support campaign roll-out with reporting, analytics, sales enablement materials
Process management: Establish and coordinate regular planning and review, as a part of day-to-day operations & in support of campaigns
Customer engagement: Provide insights in support of custom discussions and negotiations
Insight generation: Synthesize learnings from analysis of internal & external data, identify implications on sales strategy
Industry knowledge development: Analyze business and market trends to derive actionable insights for improving sales
Continuous development: Identify opportunities to streamline processes, improve systems, gather data, enable and train sales the team
Manage sales ops team: Oversee a 2-3 person sales operations team who will support the Director in the above activities

Skills and qualifications

Work experience: 5+ years of relevant experience in sales operations/enablement function in a B2B context, preferably in telecommunications/technology
Analytical skills: Proficient in conducting and reviewing the quantitative analysis, drawing critical strategic insights from quantitative work
Problem-solving: Able to translate high-level goals into actionable plans, creative in coming up with insights & solutions
Communication: Excellent written and oral communication, compelling presentation skills for senior executive audiences
Collaboration: Able to build collaborative working relationships with colleagues across functions and with C-level stakeholders
Entrepreneurship: Able to manage projects end-to-end from design to execution to impact, resourceful in gathering support required
Mindset: Highly self-motivated, demonstrates maturity, possesses good judgment, biased towards action & results
Organizational management: Has a strong sense of urgency, comfortable leading multiple projects, consistently meets deadlines

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Frontier Communications

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Director of Sales Operations